XAVIER DE CHAMPLAIN
Saint-Lambert,Canada
Summary
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Experienced with client relationship management, prospecting, and negotiation. Utilizes targeted strategies to identify and capitalize on sales opportunities, achieving consistent revenue growth. Track record of leveraging persuasive communication and strategic planning to drive sales success.
Seasoned Outside Sales Representative with 5-year track record. Supporting business development, and growth initiatives. Leveraging outstanding communication strengths to cultivate and retain long-term relationships.
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Outside Sales Representative
Theatrixx Technologies
01.2019 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Monitored competitor activities to maintain competitive advantage.
- Attended trade shows and conferences regularly to increase brand visibility.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Utilized customer feedback to identify new product opportunities and market trends.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Developed and implemented sales strategies to increase revenue.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Inside Sales Rep
Theatrixx Technologies
01.2018 - 01.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Shipping Assistant
Theatrixx Technologies
01.2018 - Current
- Unloading and loading trucks
- Prepare packages for shipping
- Complete and submit the forms required for shipping
- Played a key role in inventory management, conducting periodic audits to ensure accurate records of products in the warehouse.
- Utilized software tools for generating labels, tracking shipments, and managing inventory efficiently.
- Assisted in auditing processes to identify inefficiencies within the department''s workflow and suggest improvements where needed.
- Implemented time-saving strategies for quicker order processing, such as optimizing pick routes within the warehouse.
- Prepared necessary documentation for international shipments while complying with customs requirements and regulations.
- Prepared more than [Number] shipments per day with over [Number] completed products.
- Collaborated with other departments to resolve any issues related to orders, invoicing, or product availability.
- Contributed to overall company success through diligent handling of returned merchandise while adhering to return policies.
- Increased customer satisfaction with timely and accurate order fulfillment, addressing any issues or discrepancies promptly.
- Assisted in reducing shipping costs by negotiating rates with carriers and selecting the most cost-effective options.
- Reduced shipping delays by closely monitoring inventory levels and replenishing stock as necessary.
- Supported company growth by training new Shipping Assistants on best practices, protocols, and company procedures.
- Maintained a safe work environment, adhering to safety guidelines and conducting regular inspections of equipment and warehouse space.
- Managed customer inquiries regarding shipment statuses, providing detailed updates when requested.
- Enhanced shipment processing by organizing and maintaining accurate shipping documents.
- Streamlined shipping operations for improved efficiency through proper labeling and packaging of products.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with relevant shipping laws.
- Improved warehouse organization through diligent maintenance of storage areas, ensuring easy access to products for efficient shipping procedures.
- Ensured on-time deliveries by coordinating with carriers and tracking shipments throughout the entire process.
- Conducted quality control checks on outgoing shipments, ensuring all items met company standards before leaving the facility.
- Contributed to team productivity by assisting with loading and unloading shipments as needed.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Cable Technician
Theatrixx Technologies
10.2017 - 01.2018
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Facilitated rollout of new technology upgrades, enhancing network performance and customer satisfaction.
- Improved team efficiency by sharing technical knowledge and on-the-job training with new technicians.
Waiter
Restaurant Dupont & Dupont
06.2017 - 09.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Sales Representative Door to Door
Résidencia
09.2016 - 04.2017
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Technical College Study in Mechanical Engineering - Mechanical Engineering
Cégep De Sherbrooke
Sherbrooke, Qc01.2017
High School 4 and 5 -
École le triolet
Sherbrooke, Qc01.2016
High School 1 to 3 -
Séminaire De Sherbrooke
Sherbrooke, Qc01.2015
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Customer service
- Account management
- Goal oriented
- Team leadership
- Sales closing
- Relationship cultivation
- Sales presentations
- Phone and email etiquette
- Sales management
- Positive outlook
- Territory management
- High energy
- Business development
- Sales strategies
- Networking
- Territory development
- B2B sales
- Customer focused-service
- Computer skills
- Client relationship development
- Approachable
- Upselling strategies
- Objection handling
- Revenue and profit maximization
- Cold calling
- Strategic sales techniques
- Client needs assessment
- Territory growth
- Lead prospecting
- Resolution-oriented
- Entrepreneurial mindset
- Appointment setting
- Client account management
- Strategic account development
- Opportunity identification
- Superior organizational skills
- Enthusiastic about networking
- Documentation and reporting
- Territory networking
- Flexible schedule
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Outside Sales Representative
Theatrixx Technologies
01.2019 - Current
Inside Sales Rep
Theatrixx Technologies
01.2018 - 01.2019
Shipping Assistant
Theatrixx Technologies
01.2018 - Current
Cable Technician
Theatrixx Technologies
10.2017 - 01.2018
Waiter
Restaurant Dupont & Dupont
06.2017 - 09.2017
Sales Representative Door to Door
Résidencia
09.2016 - 04.2017
High School 4 and 5 -
École le triolet
Technical College Study in Mechanical Engineering - Mechanical Engineering
Cégep De Sherbrooke
High School 1 to 3 -
Séminaire De Sherbrooke