Xavier Ballin Jr
Clovis
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Security Guard/Special Events Supervisor
Temporary services corporation
Fresno
09.2017 - Current
- Provided customer service assistance to staff and visitors in a professional manner.
- Completed incident reports regarding violations of policies or procedures.
- Answered questions from the public regarding facility rules and regulations.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Investigated suspicious activity and reported findings to management.
- Maintained order during special events such as concerts and conferences.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Enforced safety regulations and monitored access control points.
Customer Service Representative
Spirit Halloween Store
Fresno
10.2024 - 11.2024
- Assisted customers with product returns or exchanges according to established guidelines.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Ensured that all customer queries were handled quickly and professionally.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Carpenter Apprentice
STRAIGHT LINE INSTALLATIONS
Fresno
05.2024 - 09.2024
- Used ladders safely when accessing hard-to-reach areas during installations.
- Assembled cut and shaped materials and fastened them together with nails, screws, dowels, glue or metal connectors.
- Repaired furniture pieces by reinforcing joints or replacing broken parts.
- Installed cabinets, doors frames, windows frames, baseboards and other fixtures according to specifications.
- Cleaned job sites daily after completion of each task ensuring no debris was left behind.
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
Caregiver
IHSS Adult Services Program
Fresno
11.2018 - 06.2020
- Accompanied clients to social events such as movies or plays.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided emotional support to clients during difficult times.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
Education
High School Diploma -
JCS
Fresno, CA06-2011
Skills
- Surveillance monitoring
- Customer service
- Conflict resolution
- Product knowledge
- Event management
- Team coordination
- Public relations
- Attention to detail
- Communication skills
- Building evacuation
- Guard post rotation
- Event security
- ID verification
- Radio communication
- Team leadership
- Time management
- Problem solving
- Active listening
- Dependable and responsible
- Multitasking
- Maintenance & repair
- Incident reporting
- First aid training
- Emergency response
- CPR certification
Languages
English
Professional
Timeline
Customer Service Representative
Spirit Halloween Store
10.2024 - 11.2024
Carpenter Apprentice
STRAIGHT LINE INSTALLATIONS
05.2024 - 09.2024
Caregiver
IHSS Adult Services Program
11.2018 - 06.2020
Security Guard/Special Events Supervisor
Temporary services corporation
09.2017 - Current
High School Diploma -
JCS