Summary
Overview
Work History
Skills
Volunteering
Other Experience
Timeline
Generic

Xandine Arnott

Guelph,ON

Summary

Detail-oriented Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.

Overview

2
2
years of professional experience

Work History

Festival Assistant

DublƏve Wands
Kitchener, Ontario
05.2022 - Current
  • Conducted research on historical periods related to certain festivals and created costumes for each event.
  • Set up equipment and sales displays at events prior to the start of the festival.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions with Square POS in an efficient manner while providing excellent customer service.

Manager, Project Lead

GTL Circular Store, Guelph Tool Library
Guelph, Ontario
08.2023 - 05.2024
  • Created monthly reports for the Steering Committee and Board of Directors, summarizing operational performance metrics.
  • Interviewed, Scheduled, Trained, and Directed up to 80 volunteers and staff, delegating tasks to meet each individual's skill set.
  • Participated in regular Steering Committee and Staff Meetings to discuss progress and identify areas of improvement.
  • Developed and implemented training manuals, policies and procedures, and project proposals for review by the steering committee and board of directors.

Assistant Manager

GTL Circular Store, Guelph Tool Library
Guelph, Ontario
06.2023 - 08.2023
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Skills

  • Project Management
  • Conflict de-escalation
  • Training & Development
  • Recruitment and hiring
  • Employee Handbook Development
  • Performance Assessment
  • Product Merchandising
  • Team Management

Volunteering

10C Shared Space

Host Desk | Guelph, ON. 05/2024 - present

Hope House 

Clothing Market Shift Lead | Guelph, ON.  04/2024 - 06/2024

Other Experience

Arnott Tea Collections

Owner and Curator,  2018 - Present

Sipology by Steeped Tea Inc.

Senior Group Leader, 2020 – 2023

Arbonne Canada

District Manager, 2017 - 2019

Mega Brands Factory Outlet

Assistant Retail Manager,  2013 - 2014

Freebird Marketing

Door-To-Door Sales Representative, 2013

Timeline

Manager, Project Lead

GTL Circular Store, Guelph Tool Library
08.2023 - 05.2024

Assistant Manager

GTL Circular Store, Guelph Tool Library
06.2023 - 08.2023

Festival Assistant

DublƏve Wands
05.2022 - Current

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Xandine Arnott