Xander Bynski
Winnipeg
Summary
Aspiring Business and Marketing professional with an academic background in developing and implementing successful marketing strategies for small businesses. Experience in increasing brand awareness through targeted campaigns and innovative social media content. Demonstrated proficiency in market research and data analysis to drive informed decision-making.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer and Virtual Experience Specialist
Neo Financial
03.2022 - 08.2023
- Utilized numerous software programs to assess, assist and document customer interactions (Zendesk, TalkDesk, AWS, Sprout)
- Carried out efficient and effective solutions for customer inquiries during high call volume periods
- Competently advised customers on company products, policies and their respective conditions
- Developed a strong set of adaptive and problem-solving skills due to nature of a start-up company
- Collaborated and communicated with various internal departments to ensure proper procedures are fulfilled (Product Applications, Fraudulent Accounts)
- Completed training modules regarding cybersecurity importance and used applicable methods to combat potential threats
Sales Representative
Rogers/Airsource
09.2021 - 03.2022
- Processed cash and digital transactions
- Handled valuable equipment/products with a sense of security and care
- Comprehensively explained phone plan features, costs, and functionality in clear language
- Reviewed detailed information in client contracts, plans and financing agreements
- Maintained proficiency in KYC and other verification standards
- Dealt with billing and payment inquiries and conflicts
- Problem-solved and efficiently fulfilled customers' needs under high pressure situations
- Maintained confidential information and complied with company policies
Client Attendant & Maintenance
Winnipeg Lawn Tennis Club
04.2020 - 09.2021
- Adhered to the COVID-19 guidelines and followed specific protocols regarding safe operation
- Interacted with members in-person and by telephone regarding facility services
- Problem-solved and fulfilled members' requests and concerns
- Responsible for maintenance duties inside and outside of the facility
- Assisted tennis professional on court with weekly children's tennis camps
- Performed inventory checks and recorded sales of merchandise
- Served alcoholic beverages following Manitoba Liquor Laws and safety protocols
Facility & Events Staff
Riverview Community Centre
07.2014 - 04.2020
- Independently opened and closed community centre (restock, clean and secure facility)
- Handled cash and cheque transactions
- Cleaned and prepared for hall rentals
- Responded to hall rental, program registration and customer inquiries
- Attended to special requests and resolved issues during hall rentals
- Assisted with cooking and serving during events
- Completed field maintenance (grass cutting, baseball and soccer field maintenance)
Sales Representative
Rogers/Airsource
03.2019 - 08.2019
- Processed cash and digital transactions
- Handled valuable equipment/products with a sense of security and care
- Comprehensively explained phone plan features, costs, and functionality in clear language
- Reviewed detailed information in client contracts, plans and financing agreements
- Maintained proficiency in KYC and other verification standards
- Dealt with billing and payment inquiries and conflicts
- Problem-solved and efficiently fulfilled customers' needs under high pressure situations
- Maintained confidential information and complied with company policies
Education
BBA - Business Administration (Marketing)
Red River College Polytechnic
Winnipeg04-2025
Skills
- Marketing strategy
- Teamwork and collaboration
- Team leadership
- Communications management
- Adaptability and flexibility
- Analytical skills
- Detail-oriented
- Client relationship management
Certification
Digital Advertising - January 2025 (Hub Spot Academy) Social Media Marketing – October 2024 (Hub Spot Academy) Hands-on Experience, Marketing Analytics - October 2024 (Semrush)
Timeline
Customer and Virtual Experience Specialist
Neo Financial
03.2022 - 08.2023
Sales Representative
Rogers/Airsource
09.2021 - 03.2022
Client Attendant & Maintenance
Winnipeg Lawn Tennis Club
04.2020 - 09.2021
Sales Representative
Rogers/Airsource
03.2019 - 08.2019
Facility & Events Staff
Riverview Community Centre
07.2014 - 04.2020
BBA - Business Administration (Marketing)
Red River College Polytechnic
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