WYNONA TONGOHAN
Leduc,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Elementary School Teacher
Department of Education Rizal
Tanay, Rizal Philippines
05.2013 - 12.2023
- Helped resolve student's behavioral problems by modeling and reinforcing positive responses
- Improved student academic performance with strong lectures, group discussions, and one-on-one support
- Implemented rules and regulations for students to maintain discipline and order
- Participated in meetings with teachers to discuss school policies and regulations.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
Human Resources Supervisor
Sanford Marketing Corporation
03.2013 - 05.2013
- Supported HR team with staffing, new hire orientations and onboarding processes
- Helped employee relations issues with investigative research and interviews
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
Customer Service Assistant
Sanford Marketing Corporation
Morong, Rizal Philippines
12.2011 - 02.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Sanford Marketing Corporation
Morong, Rizal Philippines
05.2011 - 11.2011
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor - Elementary Education - Special Education Teacher
University of Rizal System
Pililla, Rizal03.2011
Skills
- Calm Under Pressure
- Document and Records Management
- Relationship Building
- Product and service knowledge
- Customer Relations
- Customer Service
- Work Ethic and Integrity
- Honest and Dependable
- Performance Assessments
- Classroom Management
- Differentiated Instruction
- Assessment Strategies
Languages
English
Filipino
Timeline
Elementary School Teacher
Department of Education Rizal
05.2013 - 12.2023
Human Resources Supervisor
Sanford Marketing Corporation
03.2013 - 05.2013
Customer Service Assistant
Sanford Marketing Corporation
12.2011 - 02.2013
Cashier
Sanford Marketing Corporation
05.2011 - 11.2011
Bachelor - Elementary Education - Special Education Teacher
University of Rizal System