WYNONA TONGOHAN
Leduc,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Elementary School Teacher
Department of Education Rizal
05.2013 - 12.2023
- Helped resolve student's behavioral problems by modeling and reinforcing positive responses
- Improved student academic performance with strong lectures, group discussions, and one-on-one support
- Implemented rules and regulations for students to maintain discipline and order
- Participated in meetings with teachers to discuss school policies and regulations.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
Human Resources Supervisor
Sanford Marketing Corporation
03.2013 - 05.2013
- Supported HR team with staffing, new hire orientations and onboarding processes
- Helped employee relations issues with investigative research and interviews
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
Customer Service Assistant
Sanford Marketing Corporation
12.2011 - 02.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Sanford Marketing Corporation
05.2011 - 11.2011
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor - Elementary Education - Special Education Teacher
University of Rizal System
Pililla, Rizal03.2011
Skills
- Calm Under Pressure
- Document and Records Management
- Relationship Building
- Product and service knowledge
- Customer Relations
- Customer Service
- Work Ethic and Integrity
- Honest and Dependable
- Performance Assessments
- Classroom Management
- Differentiated Instruction
- Assessment Strategies
Languages
English
Filipino
Timeline
Elementary School Teacher
Department of Education Rizal
05.2013 - 12.2023
Human Resources Supervisor
Sanford Marketing Corporation
03.2013 - 05.2013
Customer Service Assistant
Sanford Marketing Corporation
12.2011 - 02.2013
Cashier
Sanford Marketing Corporation
05.2011 - 11.2011
Bachelor - Elementary Education - Special Education Teacher
University of Rizal System
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