Wynn McKinnon
Calgary,Canada
Summary
Client-facing hospitality professional with experience supporting revenue-generating operations through group coordination, client engagement, and cross-functional collaboration with sales teams. Proven ability to manage high-volume client interactions, uncover needs, handle objections, and drive retention in fast-paced, target-oriented environments. Strong communicator with a growth mindset and interest in SaaS sales development.
Overview
4
4
years of professional experience
Work History
Dual Group Housing & Event Coordinator
- Marriott Calgary Airport In-Terminal & Delta Hotels Calgary Airport In-Terminal
Calgary, Canada
12.2023 - Current
- Collaborated closely with Sales and Revenue Management to support group business, pricing strategies, and occupancy targets
- Served as a primary client contact for group and event customers, managing expectations, resolving objections, and maintaining long-term relationships
- Managed high volumes of inbound client communication while coordinating logistics across two properties
- Supported revenue-generating initiatives by identifying upsell opportunities and ensuring smooth execution post-booking
Front Office Supervisor
- The Westin Calgary
Calgary, Canada
11.2022 - 12.2023
- Successfully assisting management in exceeding loyalty program enrollment goals, upsell opportunities, and guest service survey scores.
- Responsible for managing the Front Desk team while on duty at the 525-room hotel.
- Working with housekeeping, engineering, and sales to manage ~200 arrivals a day, while pre-emptively minimizing complaints and delays.
- Planning and executing employee training, development, and growth initiatives in accordance with compliance.
- Investigating and correcting all hotel discrepancies, operational, and financial records during night audit shifts.
Sales Coordinator
- Ramada Plaza Calgary Downtown
Calgary, Canada
06.2022 - 11.2022
- Proactively sourced and secured guestroom and event business during a low-demand period, contributing to revenue recovery
- Supported sales operations through outbound outreach, client follow-ups, and booking coordination
- Assisted with CRM and PMS data accuracy during OPERA V5 → OPERA Cloud migration
Manager on Duty
- Hilton Garden Inn Calgary Airport
Calgary, Canada
10.2021 - 06.2022
- Manager on Duty at the 135 room business hotel, supervising a small group of Front Desk Agents in the absence of the manager
- Promptly fill any and all guest needs with superb attention to detail, supporting other departments when required
Education
Hospitality Management Diploma -
SAIT Polytechnic
Calgary, AB04-2022
High School Graduate -
Strathmore High School
06-2010
Skills
- Client engagement & relationship management
- Objection handling & issue resolution
- Cross-functional collaboration (Sales, Revenue, Ops)
- CRM & property management systems (OPERA V5, OPERA Cloud)
- High-volume communication (phone, email, in-person)
- Time management & pipeline organization
- Revenue support & upsell awareness
- Detail-oriented follow-through
- 2025 White Hat Awards semi-finalist (Calgary, AB)
References
Available upon request.
Timeline
Dual Group Housing & Event Coordinator
- Marriott Calgary Airport In-Terminal & Delta Hotels Calgary Airport In-Terminal
12.2023 - Current
Front Office Supervisor
- The Westin Calgary
11.2022 - 12.2023
Sales Coordinator
- Ramada Plaza Calgary Downtown
06.2022 - 11.2022
Manager on Duty
- Hilton Garden Inn Calgary Airport
10.2021 - 06.2022
Hospitality Management Diploma -
SAIT Polytechnic
High School Graduate -
Strathmore High School