Wyndel Keith Cera
Vancouver
Summary
Dynamic and results-driven professional with extensive experience at Honeybee Foods, excelling in employee training and customer service. Proven ability to lead teams, enhance performance, and resolve conflicts effectively. Strong multitasking and decision-making skills, ensuring high-quality service and fostering customer loyalty in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Crew Trainer
Honeybee Foods
04.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Cook
A & W Fast Food Restaurant
11.2018 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Food and Beverage Services National Certificate
TESDA
04.2018 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Learned how to resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Criminology
Adult Education Centre
Vancouver, None01-2025
Skills
- Customer service
- Employee training
- Team leadership
- Decision-making
- Time management
- Multitasking Abilities
- Coaching and mentoring
- Active listening
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Crew Trainer
Honeybee Foods
04.2023 - Current
Cook
A & W Fast Food Restaurant
11.2018 - 12.2022
Food and Beverage Services National Certificate
TESDA
04.2018 - 05.2018
Bachelor of Science - Criminology
Adult Education Centre
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