Wyllan Dick
Oshawa,ON
Summary
Passionate and creative professional, dedicated to improving any space that I work in. Able to always achieve deliverables even in situations that are not conducive to productivity due to ability to find creative ways. Experienced with working in a variety of workplace environments that highlight adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Support Worker
ROSE COMMUNITY SUPPORT SERVICES
08.2022 - Current
- Provide emotional support and assistance to young adults in areas such as emotional regulation, communication, and problem-solving
- Implement conflict resolution and de-escalation techniques during emotionally volatile instances among residents
- Participate in goal setting, monitoring and evaluation with residents which also include behavioral support plans and goal reviews.
Placement Student - Counsellor
JEFF PACKER AND ASSOCIATES - Placement
01.2023 - 06.2023
- Provided counselling to many clients ranging from early teens to senior citizens
- Conducted bio-psychosocial intake assessments
- Utilized trauma informed and evidenced based techniques when talking to clients
Child and Youth Worker
YOUTH CONNECTIONS INC.
01.2022 - 09.2022
- Provide emotional support and assistance to young adults in areas such as emotional regulation, communication, and problem-solving
- Implement conflict resolution and de-escalation techniques during emotionally volatile instances among residents
- Participate in goal setting, monitoring and evaluation with residents which also include behavioral support plans and goal reviews.
Labour Relations Assistant
MINISTRY OF LABOUR, Trinidad & Tobago
03.2016 - 09.2021
- Advise clients of their rights in accordance with various court judgments and legislation e.g. Maternity Protection Act, Minimum Wages Act
- Advised both employers and employers of their rights and responsibilities
- Prepared documents for the courts
Clerical Assistant
MINISTRY OF WORKS AND TRANSPORT
10.2014 - 02.2016
- Responsible for the update of various records such as transfers, inspections, registration of new and roll-on roll-off vehicles in a fast-paced environment
- Data entry
- Assisted customer with time sensitive requests in a fast paced environment
Customer Service Representative
RBC ROYAL BANK – Trinidad & Tobago
03.2014 - 09.2014
- Assisted the public directly in a timely manner with financial transactions including withdrawals, deposits and loan payments
Education
Master’s Degree – Counselling -
CANADA CHRISTIAN COLLEGE
Whitby, ON01.2023
Post-grad Diploma – Mediation Studies -
THE UNIVERSITY OF THE WEST INDIES
Trinidad And Tobago06.2013
Bsc. Agribusiness (Minor – Entrepreneurship) -
THE UNIVERSITY OF THE WEST INDIES
Trinidad And Tobago06.2012
Skills
- Developing Therapeutic Relationships
- Client Needs Assessments
- Counseling
- Community Outreach
- Emotional Awareness
- Administration and Management
Accomplishments
Certified Civil Mediator with the Mediation Board of Trinidad and Tobago
Certification
- Certified Mediator (Civil Non-Family)
- First Aid
Membership
Canadian Counselling and Psychotherapy Association
Volunteer Experience
- RELIABLE ACCOUNTING, Toronto Ontario, 09/01/21, 12/01/21, Administrative Assistant, Provided administrative assistance, Greeted Clients, Provided general office duties
- CANADA CHRISTIAN COLLEGE, Whitby, Ontario, 10/01/21, 06/01/22, General Assistant, Provided assistance for the preparation of the service, Greeted guests as they entered, Ushered guests to their seats
References
Available Upon Request
Languages
English
Native or Bilingual
Sports
Love watching and playing basketball, football (soccer) and volleyball.
Affiliations
Canadian Counselling and Psychotherapy Association
Additional Information
First Aid Certification
Timeline
Placement Student - Counsellor
JEFF PACKER AND ASSOCIATES - Placement
01.2023 - 06.2023
Community Support Worker
ROSE COMMUNITY SUPPORT SERVICES
08.2022 - Current
Child and Youth Worker
YOUTH CONNECTIONS INC.
01.2022 - 09.2022
Labour Relations Assistant
MINISTRY OF LABOUR, Trinidad & Tobago
03.2016 - 09.2021
Clerical Assistant
MINISTRY OF WORKS AND TRANSPORT
10.2014 - 02.2016
Customer Service Representative
RBC ROYAL BANK – Trinidad & Tobago
03.2014 - 09.2014
Master’s Degree – Counselling -
CANADA CHRISTIAN COLLEGE
Post-grad Diploma – Mediation Studies -
THE UNIVERSITY OF THE WEST INDIES
Bsc. Agribusiness (Minor – Entrepreneurship) -
THE UNIVERSITY OF THE WEST INDIES
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