Wylie Harris
Riverside,CA
Summary
Detail-oriented professional with experience in customer service operations and music education. Demonstrates strong problem-solving abilities and team collaboration, leveraging time management skills to enhance member engagement and satisfaction. Utilizes those same skills in teaching and nurturing students in the art of musical performance. Committed to providing exceptional service and maintaining a welcoming atmosphere for everyone.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Piano Accompanist
Sanford Federal
2021.07 - 2022.04
- Accompanied vocalists and instrumentalists in rehearsals and performances, ensuring seamless musical collaboration, in ensembles ranging from 2 to 5 performers at a time.
- Interpreted musical scores accurately, adapting arrangements to suit individual performers' needs.
- Provided real-time support during live performances, enhancing overall audience experience through dynamic accompaniment.
- Collaborated with music directors to develop effective rehearsal strategies that improved performance quality.
- Analyzed feedback from performances to refine accompaniment techniques, driving continuous improvement in musical delivery.
- Handled requests for specific musical selections.
Music Teacher/Receptionist
Bach To The Basics
2024.05 - Current
- Teach 7-12 students a week.
- Taught curriculum enhanced lesson plans to educate classes and individual students about fundamentals and history of music.
- Implemented innovative teaching techniques to enhance student understanding and retention.
- Fostered a positive learning environment that encouraged student participation and collaboration.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Conducted assessments to evaluate student progress and adapt instructional strategies as needed.
- Implemented technology tools to enhance instruction and improve student engagement in music learning experiences.
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
Front Desk Receptionist/Sales Associate
EOS Fitness
2024.05 - Current
- Greeted and assisted members, enhancing customer service experience and fostering a welcoming environment.
- Managed member check-ins and appointments (roughly 30 check-ins per minute during busiest hours), ensuring efficient front desk operations.
- Handled phone inquiries and provided accurate information about services and promotions.
- Coordinated with fitness staff to streamline scheduling and improve member engagement.
- Resolved member concerns promptly, contributing to high satisfaction rates and retention efforts, and notified manager when conflicts escalated.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained cleanliness and organization of reception area hourly, creating a professional atmosphere for visitors.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Processed transactions accurately and efficiently at point-of-sale systems.
Music Teacher
Laguna Niguel School Of Music
2025.01 - 2026.02
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Teach both one-on-one and group lessons.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Fostered creativity by encouraging improvisation, composition, and arrangement within the classroom setting.
- Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
- Improved student musicianship by incorporating a variety of teaching methods and techniques.
- Mentored students of different ages and backgrounds in music theory, composition and performance. Youngest being 4 and oldest being 61.
- Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
Education
Masters of Music - Music Composition
University of Redlands
Redlands, CA04.2024
Bachelor of Arts - Music Performance
University of Colorado At Colorado Springs
Colorado Springs, CO04.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative support
- Conflict management
Certification
- CPR Training
Languages
Spanish
Professional Working
French
Professional Working
German
Limited Working
Italian
Limited Working
Interests
- Train Travel
- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Creative Writing
- Reading
Timeline
Music Teacher
Laguna Niguel School Of Music
2025.01 - 2026.02
Music Teacher/Receptionist
Bach To The Basics
2024.05 - Current
Front Desk Receptionist/Sales Associate
EOS Fitness
2024.05 - Current
Piano Accompanist
Sanford Federal
2021.07 - 2022.04
Masters of Music - Music Composition
University of Redlands
Bachelor of Arts - Music Performance
University of Colorado At Colorado Springs