Wylene Cramer
Riverdale
Summary
Dedicated and professional individual consistently showcasing strengths in customer service, time management, and trend tracking. Demonstrated ability to troubleshoot problems and develop successful solutions for achieving positive outcomes. Excellent verbal and written communication skills for cultivating positive relationships and consistently exceeding goals. Willing to take on any task to support the team and contribute to the overall success of the business.
Overview
10
10
years of professional experience
Work History
Retail Customer Service Representative
FedEx Office
01.2017 - Current
- Drive sales by identifying customer needs and making product and service referrals
- Leveraged in-depth understanding of offerings to drive promotions and sales growth.
- Deliver fast and friendly service regarding questions and service complaints
- Organized store displays by arranging products systematically.
- Promote loyalty programs and store cards
- Give customers information about upcoming promotions and available items
- Cross-trained across various store departments for multifaceted role coverage.
- Ensure precision in logging daily transactions for error avoidance.
Customer Service Associate
Home Depot Call Center
04.2015 - 12.2016
- Answered phones and resolved customer issues and complaints
- Collaborated with sales team members to execute special events
- Handled exchanges, returns, and refunds
- Entered customer data into system
- Enhanced customer satisfaction with fast, knowledgeable service
- Organized documentation for new sales, warranties, and service program sign-ups
- Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
- Managed customer calls efficiently in fast-paced call center environment
Education
High School Diploma -
Ben Lomond High School
Ogden, Utah05.1991
Skills
- Empathy for customers
- Positive demeanor
- Good listening skills
- Resilience under pressure
- Going above and beyond while still being a great team player
- Always prioritizing the customer
- Eager to learn and become a product expert
- Proactive at problem solving
- Quick to build a rapport with customers
- Excellent customer service skills
- Microsoft Word
Timeline
Retail Customer Service Representative
FedEx Office
01.2017 - Current
Customer Service Associate
Home Depot Call Center
04.2015 - 12.2016
High School Diploma -
Ben Lomond High School
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