Wyatt Lee Speder
North Hollywood,CA
Summary
Motivated and results-oriented Sales professional with extensive experience in sales, customer service, and team leadership across retail, fitness, and hospitality industries. Proven ability to increase sales, manage operations, and enhance customer satisfaction. Proficient at leading teams, managing logistics, and achieving organizational performance goals in fast paced environments. Frequently recognized by customers on Yelp for delivering exceptional customer service and personalized recommendations.
Overview
12
12
years of professional experience
Work History
Sales Associate
Mattress Central
11.2018 - 08.2024
- Increased monthly sales revenue by 18% through personalized mattress recommendations and upselling complimentary products
- Earned consistent positive recognition on Yelp for delivering outstanding customer service and exceeding expectations.
- Developed an efficient delivery coordination system , reducing late deliveries and saving the company significant costs on gas and logistics.
- In charge of inventory organization efforts, ensuring a near 100% in-stock rate and enhanced customer satisfaction
- Provided guidance to match customers with mattresses based on preferences, sleep habits, and budgets, resulting in increased repeat business.
Weekend General Manager- Customer Service Sales Representative
LA Fitness
01.2015 - 10.2018
- Consistently exceeded sales quotas through promotional events and maximizing referrals
- Collaborated with the General Manager and other leadership team members to review weekly performance metrics, identify trends, and implement strategies for improvement.
- Recognized for being the Highest-Grossing Weekend General Manager in California multiple times
- Supervised and managed a team of 20 employees, ensuring smooth operational workflows and maintaining positive customer satisfaction rates.
Guest Service/Team Leader
Target
10.2012 - 01.2015
- Delivered outstanding customer service by addressing guest inquiries, resolving issues, and providing product knowledge, which led to consistently high customer satisfaction scores.
- Managed the front-end operations, including overseeing checkouts, returns, exchanges, and guest services to ensure smooth and efficient service during busy periods.
- Supported the sales team by actively promoting Target’s loyalty programs, special promotions, and store offers to guests, increasing the average transaction value and driving sales growth.
- Managed cash drawers and ensured that all transactions were processed accurately and efficiently, minimizing errors and discrepancies.
Education
High School Diploma -
Options For Youth
Burbank CA06.2010
Skills
- Customer Relationship Management
- Team Leadership and Staff Training
- Sales Strategy and Upselling
- Conflict Resolution and Problem Solving
- Inventory and Logistics Management
- Time management and Goal Tracking
Accomplishments
- Recognized as the Highest-Grossing WGM in California for multiple pay periods at LA Fitness
- Consistently recognized on Yelp for outstanding service and expertise at Mattress Central
- Promoted quickly at every company by demonstrating strong leadership , exceptional performance, and dedication.
- Developed cost-saving initiatives, including reducing late deliveries and saving the company on gas and labor expenses
Timeline
Sales Associate
Mattress Central
11.2018 - 08.2024
Weekend General Manager- Customer Service Sales Representative
LA Fitness
01.2015 - 10.2018
Guest Service/Team Leader
Target
10.2012 - 01.2015
High School Diploma -
Options For Youth
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