Wutao(Phil) Hong

• Directed a multicultural youth ministry serving 20-25 teens (ages 13-18) each week, mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation through engaging Bible studies and community-building events.

• TEF Preparation: Expertise in helping students excel in listening, speaking, reading, and writing sections.
• Customized Lessons: Tailor-made lesson plans based on students’ proficiency levels and learning goals.
• Interactive Teaching: Engaging methodologies, including real-life conversations, multimedia resources, and exam simulations.
• Bilingual Communication: Fluent in French, English, and Mandarin, facilitating effective communication with Chinese students.
• Grammar & Pronunciation Coaching: Strong focus on improving students’ accuracy and fluency.
• Cultural Insights: Incorporating French culture into lessons to enhance language learning.

• Designed and delivered individualized TOEFL iBT curricula for 30+ students, leading to an average overall score increase of 12 points within 8 weeks. Teached all four sections of TOEFL test, including reading, speaking, writing and listening.
• Implemented data-driven diagnostic tests and weekly progress tracking, enabling targeted remediation that boosted students’ Writing scores by 5 points on average.
• Developed interactive speaking workshops using IPA drills and AI pronunciation software, helping 85 % of participants surpass the 24-point Speaking threshold.

• Boosted students'' confidence in speaking and understanding Chinese through engaging activities and interactive learning tools.
• Provided constructive feedback to help students refine their grammar usage, reading comprehension, writing skills, and conversational fluency.
• Increased cultural awareness among students by incorporating authentic materials, such as movies, music, and literature into lessons.
• Improved pronunciation accuracy of students by focusing on proper tone usage and intonation exercises.

Preparing Beverages: This involves making various types of bubble tea drinks according to customer orders, including selecting tea base, adding flavorings, preparing toppings, and

adjusting sweetness levels.

Taking Orders: Interacting with customers to understand their preferences, processing orders accurately and efficiently, and providing recommendations when needed.

Maintaining Cleanliness: Keeping the work area, equipment, and utensils clean and sanitized to ensure food safety and hygiene standards are met.

Handling Payments: Operating cash registers or point-of-sale systems to process payments from customers, including cash, credit, or mobile payments.

• Opened and secured church and parish hall for 6 hrs every Sunday, ensuring full readiness for 9 AM and 10:30 AM services attended by 50+ congregants and maintaining a 100 % on-time start rate.
• Provided bilingual (EN/FR) front-door reception, welcoming an average of 10 first-time visitors weekly and connecting 70 % of them with follow-up small-group activities.
• Implemented a safety sweep and incident-reporting protocol that resulted in zero security or medical incidents across gatherings.
• Supported weekly fellowship refreshments for attendees, cutting beverage waste by 20 % through demand forecasting and reusable-ware initiatives.

• Cashiering: Operate the cash register, process transactions, and handle returns or exchanges efficiently.

• Customer Service: Provide excellent service by assisting customers with queries and offering fashion advice.

• Garment Care: Ensure clothing is well-maintained, folded, or hung correctly.

• Fitting Room Management: Organize and tidy up items left in fitting rooms.

•Stock Handling: Deliver and replenish stock across departments, including Women's, Men's,and Kids' sections.

• Visual Standards: Maintain a clean and visually appealing store layout.

•Customer Service: Providing excellent customer service by answering questions and assisting customers in finding the items they need.

•Product Sales: Assisting customers in selecting and purchasing items, ensuring they have a pleasant shopping experience.

• Inventory Management: Assisting in managing inventory, ensuring shelves are stocked, and promptly replenishing out-of-stock items.

• Cashiering: processing customer payments and ensuring accurate transactions.

• Maintaining Store Cleanliness: Helping to keep the store clean and organised, including tasks such as tidying shelves and cleaning the cashier area.

• Merchandising: Assisting in displaying merchandise to ensure items are neatly arranged and attract customer attention.

•Worked in close collaboration with team members to ensure customers received high-quality

service.

• Reviewed menus regularly to make sure prices are up-to-date.

• Operated cash registers accurately and efficiently to process payments from customers.

• Assisted management team with inventory counts of food products and beverage supplies.

• Packaged menu items into bags or trays and placed drink orders into carriers.

• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

• Greeted visitors and provided them with assistance.

• Performed data entry tasks into various computer systems accurately and promptly.

• Verified visitors' identification cards before allowing access to the building.

• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Improved students' written and verbal English skills through personalized learning programs.
• Taught students study techniques and strategies for succeeding on grammar and composition tests.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.

• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Processed new memberships accurately, leading to an increase in gym revenue and member retention.
• Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.