WUNMI TAIWO
St. Catharines,ON
Summary
An analytical thinker who improves efficiency and provides innovative solutions to workplace challenges. Exceptional time management skills and capable of organizing multiple projects, while maintaining accuracy and on-time delivery within tight deadlines. A team player with an impeccable work ethic, who thrives equally well in a collaborative setting or an independent environment. Dependable, resourceful, and flexible; committed to delivering exceptional customer service. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laser Cutter Operator
Athletic Knit
Toronto, Ontario
06.2021 - 12.2021
- Operated a Co2 laser cutter (Trotec speedy 500) to cut and engrave on materials according to the specifications of customers
- Arranged and delivered the cut materials to the next department in the line of production
- Observed due diligence in ensuring there was no mix-up in customers' specifications to avoid errors that may jeopardize the company’s reputation
- Made a great team for the production team through my prompt and accurate duty discharge
- Skillfully assisted in creating cut/engraved designs to satisfy customers’ requests
- Created and executed start-up and close-down procedures for daily machine use.
Customer Service Officer
First Bank of Nigeria Ltd
Lagos, Nigeria
07.2012 - 03.2017
- Provided outstanding customer service in a busy, fast-paced environment to over 500 customers per week
- Attended to small details to avoid costly errors, resulting in maintaining the company’s excellent reputation
- Created a great first impression for the organization consistently, by welcoming clients and providing efficient and friendly customer service
- Delivered on customers’ requests and provided solutions to their challenges
- Assisted sales and marketing team to promote existing and new products
- Maintained confidentiality regulations by protecting customers’ data
- Trained, mentored, and coached new staff, and motivated them to work independently and efficiently according to all guidelines
- Managed customers’ files with accuracy and efficiency.
Sales Representative
Royal Leumas Insurance Brokerage Firm
Lagos, Nigeria
01.2011 - 06.2012
- Increased sales for the company by 40% as Team Lead of the marketing team
- Promoted services and sourced new prospects for the organization
- Maintained accurate and updated client files
- Built strong business relationships with key customers and consumer groups
- Coordinated and supervised the affairs of my team ensuring that all targets are met.
Education
Laser Cutting Machine Operation And Maintenance, Digital Literacy, Workplace Regulations-Certificate - Women in Fashion Technology
FX/ George Brown College
09-2020
Advanced Diploma - Business Administration and Management
D.S. Adegbenro ICT Polytechnic
Ogun State, Nigeria09-2010
Part-time Licensing Program (ongoing) - Real Estate Salesperson Education
Humber College
Skills
- Exceptional interpersonal, organizational, analytical, and communication skills
- Proficient in Microsoft Office Suite and a variety of Internet applications
- Skilled in problem-solving and effective in troubleshooting
- Credible at keeping records with accuracy and confidentiality
- Effective in time management and able to meet deadlines
- Able to perform effectively and efficiently under stressful situations with little or no supervision
- Strong ability to follow policies, procedures and practices
- Efficient in multitasking in a fast-paced work environment
- Highly adaptable, diligent, and detail-oriented
- Excellent at critical thinking that brings about expertise solutions
- Willing to work independently and within a diverse team
Certification
- Worker’s Health & Safety Awareness, 02/2020
- Entrepreneurship, Enactus / Ryerson University, Toronto, ON, 05/2019 - 08/2019
Languages
English
Full Professional
Yoruba
Full Professional
Accomplishments
- Recognized active, hardworking, and efficient sales/marketing team lead at Royal Leumas Insurance Brokerage Firm.
- The most commended customer service front desk officer in my team at my branch in Firstbank of Nigeria for always rendering best services and knowledgeably cross-selling bank products to customers.
Timeline
Laser Cutter Operator
Athletic Knit
06.2021 - 12.2021
Customer Service Officer
First Bank of Nigeria Ltd
07.2012 - 03.2017
Sales Representative
Royal Leumas Insurance Brokerage Firm
01.2011 - 06.2012
Laser Cutting Machine Operation And Maintenance, Digital Literacy, Workplace Regulations-Certificate - Women in Fashion Technology
FX/ George Brown College
Advanced Diploma - Business Administration and Management
D.S. Adegbenro ICT Polytechnic
Part-time Licensing Program (ongoing) - Real Estate Salesperson Education
Humber College
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