ALICE HOU
Richmond,BC
Summary
Friendly and reliable professional with comprehensive experience in customer service and retail environments. Skilled in managing customer relationship and maintaining store appearance. Demonstrates strong communication skills and a positive attitude. Eager to contribute to a welcoming and efficient store atmosphere.
Overview
9
9
years of professional experience
Work History
Part Time Sales Associate
Spoiled Paws
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Underwriting Analyst
Canadian Imperial Bank of Commerce
12.2019 - 08.2023
- Regularly interacted with brokers and clients to gather information, explain policies, and build strong, trusting relationships, reflecting the customer service skills necessary for a retail environment
- Collaborated effectively with colleagues across various departments to achieve company objectives, reflecting the teamwork required in a retail setting.
Associate Underwriter
Canadian Imperial Bank of Commerce
11.2018 - 10.2019
Service Coordinator
Open Road Toyota
09.2017 - 04.2018
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
Travel Agency Advisor
Ladner Travel Agency
06.2014 - 04.2015
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Education
BBA - Finance/ Business Technology Management
Sauder School of Business, University of British Columbia
Vancouver2017
Skills
- Effective Communication
- Active Listening
- Empathy and Compassion
- Data Entry and Administration
- Social Media and Live Chat Management
- Language Skills (Mandarin, English, Basic Japanese)
Timeline
Part Time Sales Associate
Spoiled Paws
09.2022 - 01.2023
Underwriting Analyst
Canadian Imperial Bank of Commerce
12.2019 - 08.2023
Associate Underwriter
Canadian Imperial Bank of Commerce
11.2018 - 10.2019
Service Coordinator
Open Road Toyota
09.2017 - 04.2018
Travel Agency Advisor
Ladner Travel Agency
06.2014 - 04.2015
BBA - Finance/ Business Technology Management
Sauder School of Business, University of British Columbia
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