Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Thomas Nguyen

Orange

Summary

Dynamic System Administrator with the United States Air National Guard, skilled in security management and system troubleshooting. Proven track record in enhancing operational efficiency and customer satisfaction through effective risk assessments and innovative solutions. Adept at leading teams and implementing robust cybersecurity measures to safeguard critical systems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

System Administrator

United States Air Force National Guard
Moreno valley
06.2024 - Current
  • Implemented security measures such as firewalls, antivirus programs.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Troubleshot application errors and provided technical support to end-users.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Implemented solutions for addressing identified risks related to cybersecurity threats.
  • Performed risk assessments and identified areas of improvement in cybersecurity policies, procedures, and protocols.

Operations Manager

Creative Arcades, LLC
Lake Forest
11.2021 - 06.2024
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Performed cost analysis for various projects to determine budget requirements.
  • Developed marketing campaigns to maximize traffic.
  • Promoted company services through various marketing campaigns.
  • Provided strategic direction on a variety of marketing initiatives including advertising, promotions, public relations, digital marketing.
  • Assisted in the design and development of new products through research, testing, and analysis.
  • Coordinated with other departments to ensure quality control standards were met throughout the product life cycle.
  • Advised managers on best practices for interviewing techniques and selection criteria.
  • Provided feedback to candidates throughout the hiring process.
  • Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
  • Resolved employee queries regarding job descriptions or roles during hiring processes.
  • Conducted competitor research to determine best practices for targeting and optimization strategies.
  • Provided strategic recommendations based on data analysis to improve overall ROI of campaigns.
  • Ensured compliance with Google Ads policies while launching new campaigns.

Signal Support Specialist (25U)

United States Army National Guard
Los Alamitos
01.2020 - 06.2024
  • Repaired line-of-sight antennas and towers.
  • Resolved software related issues on communication systems.
  • Updated documentation of all changes made to system configurations.
  • Configured network devices according to customer specifications.
  • Installed, operated, and maintained radio, data, and other communication systems.
  • Evaluated new technologies that could improve the efficiency of current operations.
  • Maintained radio and data distribution systems.
  • Ensured compliance with security protocols regarding access control measures.
  • Performed preventive maintenance on signal support systems and equipment.
  • Analyzed system requirements and designed solutions accordingly.
  • Coordinated activities with external organizations when necessary.
  • Troubleshot problem areas in communications networks.

Technical Support Representative

EVGA
Brea
04.2016 - 11.2019
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Created reports on customer complaints and feedback for management review.
  • Recommended upgrades or additional features that could enhance user experience.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Resolved escalated customer service issues in a timely manner.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Provided training and guidance to junior staff members as needed.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Developed system documentation, user manuals, FAQs, troubleshooting guides.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Assisted customers with installation of new hardware and software applications.

District Manager

Infigo Wireless
Lake Forest
03.2015 - 09.2016
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.

General Manager

Golden Mattress Co., Inc
Commerce
05.2012 - 04.2015
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Oversaw product development initiatives from concept through completion stages.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Provided input into the development of new mattress designs based on customer requirements.
  • Adjusted machine settings according to product specifications and production requirements.
  • Performed visual and mechanical quality verifications to meet customer specifications.

Education

Some College (No Degree) -

Irvine Valley College
Irvine, CA

Skills

  • Network administration
  • Security management
  • System troubleshooting
  • Operating systems
  • Customer satisfaction
  • Risk assessment
  • Operational efficiency
  • Inventory management
  • Process documentation
  • Problem solving
  • Team leadership
  • Staff coaching
  • Technical education
  • Desktop troubleshooting
  • Project coordination
  • Hardware troubleshooting
  • Software installation
  • Device configuration
  • Performance testing
  • Server maintenance
  • Windows administration
  • Web security
  • End point configurations
  • Network troubleshooting
  • Helpdesk operations
  • Offboarding and onboarding

Certification

  • CompTIA Security+ CE Certification
  • Air Force Cyber Fundamentals Certificate of Completion
  • Air Force Network Operations Certificate of Completion
  • DoD Top Secret Clearance (SCI-Elegible)

Timeline

System Administrator

United States Air Force National Guard
06.2024 - Current

Operations Manager

Creative Arcades, LLC
11.2021 - 06.2024

Signal Support Specialist (25U)

United States Army National Guard
01.2020 - 06.2024

Technical Support Representative

EVGA
04.2016 - 11.2019

District Manager

Infigo Wireless
03.2015 - 09.2016

General Manager

Golden Mattress Co., Inc
05.2012 - 04.2015

Some College (No Degree) -

Irvine Valley College

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