Hi, I’m
Wrenn Fitoussi
Montreal,Canada
Summary
Multifaceted, hardworking, highly motivated, and adaptable professional; operates well in both individual/team capacities to drive company objectives. Employee interpersonal respect and comradery highly valued. Vast knowledge, jack of all trades type who enjoys utilizing their eclectic knowledge to come up with vibrant solutions.
Overview
12
years of professional experience
1
Certification
Work History
Jeux Face À Face / Face To Face Games
Event Sales & Acquisitions Manager/Lead
08.2024 - 12.2024
Job overview
- Increased sales by 138% as compared with 2 years of previous internal data
- Central point of contact for retail events & stores, facilitating inter-departmental communication
- PO creations, allocations, contextualizing sales trends & data
- Restocking retail event booths, & retail stores, creating/monitoring new product trials
- Designed, created, & implemented universal pricing labels for all showcase singles
- Worked closely with team members across all departments; pushing fixes of backend issues, Netsuite functionality, automating label creating, fixing interdepartmental communication issues, streamlining inventory process for events, coordinating for pallet shipping, graphic design (events/store signage), creating hard deadlines for interdepartmental deliverables, pushing clearance/requested staples, collecting & providing customer feedback
- Updated display options for retail, created several proposals & project outlines, as well as current quick fixes
- Physically prepared up to 1200 cards for each tour event, plus setup & teardown of event booth.
- Managed a group of anywhere from 2-5 employees per tour stop; from hiring to leading at events, creating an employee orientation/sales agenda/best practices document, keeping staff motivated to go beyond sales targets (which were consistently hit)
Au-pair Domestics
Client and Employee Relations Specialist
06.2013 - 03.2016
Job overview
- Worked with luxury clientele with a main focus on retention, parlay, and dispute resolution; between sourced employees, clients, and management
- Provided guidance with regards to hiring, promotions, transfers, resignations or dismissals
- Preformed administrative duties including: employee intake, billing, & client-employee matching
- Facilitated meetings between management and employees, as needed, to resolve conflicts
- Drafted responses to requests for information from government agencies related to employee relations matters, as some employees would be on a sponsorship work visa
- Utilized excellent communication skills to effectively engage customers and build trust for long-term relationships
- Created effective marketing materials such as website updates, social media, minor graphic design, and online campaigns that increased brand awareness among target audiences
- Built and established strong relationships with customers, enabling long-term partnerships; as majority of new business relied on references from other high profile clientele
Gamestop
Retail Associate Manager
11.2017 - 03.2019
Job overview
- Maximized sales opportunities by successfully upselling products and services to customers, and by maintaining standing in top of employee sales
- Kept up-to-date on product knowledge ; in order to accurately ensure customer retention and sales
- Improved efficiency, and optimization of tasks, store function, merchandising, employee delegation
- Assisted in hiring, training, coaching, and evaluating staff
- Conducted regular meetings with staff to discuss challenges or successes encountered; to implement best sales strategies, & share useful information
Montreal Rat Rescue
Co-founder
02.2021 - 04.2023
Job overview
- Rescue, rehabilitation, rehousing, & palliative care for small animals including rats, bunnies, hedgehogs, and guinea pigs
- Organized several fundraisers (idea to implementation) & raised over $15k during the pandemic, to cover veterinary costs
- Co-managed a team of 20-30 volunteers to ensure successful completion of projects within budget, and timeline constraints
- Highlighted responsibilities: bookkeeping, public speaking, brand marketing, event organization, demographics research, graphic design, animal husbandry, clinical research, animal law
Education
Toronto Metropolitan University
Bachelor of Commerce from Business Law
08.2022
University Overview
- Vice President - Game Makers Union (game creation)
- President & Founder - Nutrarights (food insecurity)
- Member - Toast Masters (debate)
Tannenbaum C.H.A.T.
High School Diploma
04-2013
Skills
- Problem Solving
- Public Speaking
- Networking Abilities
- Organizational Skills
- Time Management
- Customer Relations
- Creative Thinking
- Resourcefulness
- Project Management
- Microsoft Office Functions
- Adobe Suite Functions
- Netsuite & Crystal Commerce
- Marketing
Certification
- Dog Training - Behavioral Specialist
- Service in Action (Educ'alcool)
Languages
English
Native or Bilingual
French
Limited Working
Hebrew
Professional Working
Pronouns
they/them
Timeline
Event Sales & Acquisitions Manager/Lead
Jeux Face À Face / Face To Face Games
08.2024 - 12.2024
Co-founder
Montreal Rat Rescue
02.2021 - 04.2023
Retail Associate Manager
Gamestop
11.2017 - 03.2019
Client and Employee Relations Specialist
Au-pair Domestics
06.2013 - 03.2016
Toronto Metropolitan University
Bachelor of Commerce from Business Law
Tannenbaum C.H.A.T.
High School Diploma
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