Wren Saunders
Kanata
Summary
Enthusiastic and reliable server who takes pride in providing excellent service for the residents, while creating memorable dining experiences. Skilled in anticipating residents needs, while addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Timberwalk Retirement
09.2021 - Current
- Cultivated a warm relationships with the residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver residents meals in timely manner.
- Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.
- Recognized and reported abnormalities or changes in residents health status to the director of care.
Server & Team Leader
Red Oak Retirement
08.2019 - 09.2021
- Cultivated a warm relationships with the residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver residents meals in timely manner.
- Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling residents to make personal decisions based on taste and interest.
- Recognized and reported abnormalities or changes in residents health status to the director of care.
Crew Member
McDonald's
02.2010 - 09.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
Assistant Manager, Assistant Manager / Overnight Manager
s
- Oversaw food preparation and monitored safety protocols.
- Supervised personnel working overnight in the kitchen and front counter area to support safe operation and maximize productivity efficiencies.
- Created nightly shift task lists to assign duties to each employee.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Education
No Degree - PSW
Willis College
07.2022
Skills
- Adaptable and Flexible
- Natural Leadership
- Compassionate and patient
- Experience working with residents on memory care floor
Timeline
Timberwalk Retirement
09.2021 - Current
Server & Team Leader
Red Oak Retirement
08.2019 - 09.2021
Crew Member
McDonald's
02.2010 - 09.2018
Assistant Manager, Assistant Manager / Overnight Manager
s
No Degree - PSW
Willis College
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