WREIBERN ESPIRITU
Delta,BC
Summary
Hardworking and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Seeking P/T Food Server / Front of the house position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Hair Stylist
Atomic Hair Studio Ltd.
12.2015 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Restaurant Server
Mario's Kitchen
03.2016 - 03.2017
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Server
The Dancing Pig
12.2014 - 03.2016
- Frequently covered the entire restaurant with up to 17 tables of guests
- Served fundraisers and functions with over 80 guests in attendance.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Server
Sharkey's Seafood Bar & Grille
05.2014 - 03.2016
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Education
Hair Styling
John Casablancas Institute
Vancouver, BC06.2017
Langara College - Environmental Studies
Vancouver, BC12.2015
Delta Secondary School
Delta, BC06.2014
Skills
- Special Event Coordination
- Food safety practices
- Complaint Handling
- POS System Operation
- Service prioritization
- High-volume dining
- Exceptional customer service
- Reliable and Responsible
Personal Information
Hobbies: Hiking, Backpacking, Mountaineering, Running half marathons
References
- Mr. Darren Gates, Owner/Manager - Mario's Kitchen, 604-657-2525
- Ms. Carly Walsh, Owner/Manager - Atomic Hair Studio, 604-724-0003
Timeline
Restaurant Server
Mario's Kitchen
03.2016 - 03.2017
Hair Stylist
Atomic Hair Studio Ltd.
12.2015 - Current
Server
The Dancing Pig
12.2014 - 03.2016
Server
Sharkey's Seafood Bar & Grille
05.2014 - 03.2016
Hair Styling
John Casablancas Institute
Langara College - Environmental Studies
Delta Secondary School
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