Jason Roth

Executive Systems Analyst |Founding Director

• Enhanced AI and IT service offerings through strategic expansion initiatives.
• Oversaw the procurement and leasing of all software, hardware, and upgrades.
• Analyzed system telemetry to proactively detect performance anomalies.
• Designed, deployed, validated, and maintained cloud-native infrastructure and services using DevOps practices.
• Implemented robust security measures to safeguard data against unauthorized access.
• Developed comprehensive training materials on computer usage and security policies.
• Trained team members and customers in resolving complex technical issues efficiently.

Service Delivery Executive

• Established long-term strategic plans in collaboration with senior executives.
• Enhanced service offerings through strategic initiatives for multi-national expansion.
• Developed sales plans, goals, strategies, and objectives to achieve company goals and revenue objectives.
• Advised clients on digital strategies, and used feedback insights to enhance systems.
• Liaised with customers to address inquiries, handle meeting requests, and resolve billing questions.
• Managed contract terms to ensure regulatory and SLA compliance.
• Oversaw renewal process for expiring contracts, negotiating new terms as necessary.

Jan 2006 - Dec 2024

WorldTel Systems

Vancouver, British Columbia

Lead Systems Analyst | Founding Director

• Facilitated collaboration among global team members to enhance project outcomes.
• Conducted business research, planning, and budgeting to support strategic initiatives.
• Developed policies and technical procedures, ensuring comprehensive documentation for network operations.
• Assigned network access and services efficiently to new clients, improving onboarding processes.
• Ensured seamless operation of network services across multiple distributed sites.
• Trained customers in Internet access, email, software applications, and databases for improved productivity.
• Negotiated vendor pricing to optimize profit margins significantly.

Client Delievery Executive

• Formed and maintained strategic relationships with clients to enhance service delivery.
• Engaged stakeholders to review contracts, schedules, service delivery, and project scope.
• Implemented sales campaigns and promotions to develop new services effectively.
• Led initiatives that improved customer service levels across the organization.
• Led cloud migration projects, enhancing performance and reliability via DevOps and architectural best practices.
• Provided exceptional face-to-face and phone support to customers.
• Assisted in shaping long-term strategic plans for managed IT infrastructure improvements.
• Ensured SLA compliance and maintained service delivery quality standards.
• Created reports on service delivery metrics, such as response time, resolution rate.
• Coordinated and executed conferences, meetings, and special events to ensure success.

Systems Analyst III

• Developed comprehensive documentation, including flowcharts, diagrams, reports, and presentations.
• Reviewed monitoring systems to identify requirements for code updates.
• Deployed preventative care measures to ensure client system integrity and reduce security risks.
• Assessed banking, operating system, and desktop software modules for functionality and accuracy.
• Trained staff and users on effective utilization of computer systems and banking applications.
• Tested, maintained, and monitored computer programs and banking systems for optimal performance.
• Prepared and delivered technical proposals tailored to client needs.
• Supported help desk operations by addressing user feedback and resolving identified deficiencies.
• Managed change approvals before deploying software patches.
• Collaborated remotely to resolve product and service issues.

• Acted as the primary IT liaison, delivering multi-tiered end-user support.
• Ensured alignment with member service priorities by leveraging technology expertise.
• Followed up on documented concerns to promote solutions aligned with operational goals.
• Collaborated with distributed IT team to deliver timely and accurate solutions.
• Coordinated conversion and migration of network-based banking systems.
• Documented control and compliance issues while leading risk evaluations through fraud and malware detection.
• Teamed up with auditors to confirm data accuracy.
• Supported implementation of solutions from mobility encryption to digital marketing integrations.
• Developed comprehensive policies and DRP procedures for acceptable technology use.
• Facilitated network systems documentation upkeep regarding architecture and processes.
• Oversaw the transition of technical services to outsourced management.

• Directed IT development and implementation in alignment with department's Strategic Plan.
• Delivered technical resources and expertise to clinical teaching sites in local and rural areas.
• Established protocols for IT systems to facilitate data sharing, online education, and health informatics.
• Participated in committees assessing strategies, services, and systems for improvement opportunities.
• Managed budget oversight and provided consultation on procurement decisions.
• Oversaw acquisition of critical IT equipment and solutions to meet operational needs.
• Developed work plans, staffing requirements, and time estimates for projects.
• Conducted training sessions for faculty, staff, and medical residents on effective system usage.

• Oversaw daily IT operations for a multi-national ISP, ASP, and VoIP service provider.
• Led a multidisciplinary team of programmers, graphic artists, and tech support personnel.
• Managed participation in various technology exhibitions to enhance company visibility.
• Negotiated significant contracts with third-party suppliers to optimize costs.
• Secured funding through targeted investor engagements to support growth initiatives.
• Developed strategic business plans for new commercial telecommunications ventures.
• Facilitated the successful negotiation of reseller contracts.
• Recruited, trained, and mentored highly skilled sales and technical staff.
• Coordinated mergers and acquisitions activities, including due diligence reviews.
• Developed a strategic business plan for a new commercial telecommunications business.
• Worked with the SEC to file amendments and achieve compliance targets.

• Carried out research regarding erythrocyte partition in aqueous polymer two-phase isopycnic systems, working alongside Canadian Space Agency and NASA's Space Shuttle Program.
• Improved design and accessibility of pathology proficiency testing program web pages.