Jason Roth

• Facilitated the creation of a mission statement, goals, and objectives.
• Developed and executed strategies for scaling the business domestically and internationally.
• Enhanced the scope of AI and Managed IT offerings through strategic expansion.
• Established long-term plans in partnership with senior executives.
• Pursued funding opportunities through federal grants, crowdsourcing, and investor engagement.
• Strategized innovative approaches for digital marketing campaigns.
• Led strategic planning and execution to enhance profitability and company growth.
• Managed ongoing maintenance for business units’ digital platforms.
• Oversaw company finances, ensuring accurate budgeting and forecasting.
• Enhanced brand presence through active participation in relevant industry functions.
• Handled adherence to legal standards and regulatory requirements for corporate entities.
• Implemented strategic offerings to enhance company's suite of products and services.
• Developed processes to acquire consumer insights.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Client Delievery Executive:

• Led initiatives to improve customer service levels throughout organization.
• Formed and sustained strategic relationships with clients.
• Assisted in the development of long-term strategic plans for improving managed IT infrastructure.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Participated in meetings with stakeholders to discuss project progress or changes in scope.
• Assisted in coordinating and executing conferences, meetings, and special events.
• Implemented campaigns and promotions to help with developing services.

System Analyst III:

• Created detailed documentation including flowcharts, diagrams, reports, and presentations.
• Reviewed monitoring systems to locate code update requirements.
• Reviewed software modules for functionality and accuracy.
• Trained staff and users to work with computer systems and programs.
• Tested, maintained and monitored computer programs and systems.
• Prepared and presented technical proposals for clients.
• Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time.
• Guided change management tasks, monitoring each change for required approvals before pushing software patches.
• Maintained up-to-date knowledge of technology trends, industry standards, best practices, and regulatory requirements.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with a diverse group of fully remote coworkers to accomplish goals and address issues related to our products and services.

• Acted as main point of contact for workers, delivering Tier 1 and Tier 2 user assistance.
• Leveraged expertise in the technology landscape to ensure alignment with evolving member service priorities.
• Followed up diligently on documented concerns, promoting solutions aligned with Credit Union's operational goals.
• Collaborated with distributed IT team to deliver accurate solutions within deadlines.
• Documented control weaknesses, compliance breaches, and operational loss incidents.
• Supported the implementation of solutions spanning mobility encryption to in-branch digital marketing integrations.
• Developed policies, procedures, and standards for technology use at SCCU.
• Teamed up with auditors to confirm data accuracy.
• Facilitated upkeep of network systems documentation related to architecture, configuration, procedures, and processes.
• Directed comprehensive evaluation of risks through fraud surveillance and malware identification.
• Planned and coordinated expansion and conversion of network-hosted banking application and network services.
• Facilitated seamless transition of SCCU tech services to outsourced management.
• Assisted in developing a comprehensive offsite backup protocol and disaster recovery capability for relevant processes.
• Managed digital LAN-based phone systems, monitoring system status.
• Managed required systems administration for financial, administrative, operational and backup environments.

• Collaborated with team members across local and global regions.
• Responsible for business research, planning, budgeting, development, support, and compliance.
• Develop policies, technical procedures, methods, publications, and network documentation.
• Ongoing monitoring and network administrative support.
• Ongoing monitoring and database administrative support.
• Assign network access and services to all new clients.
• Ensured smooth operation of network services at various distributed sites.
• Introduce new users to network services, policies, procedures, and computer systems.
• Procure all software and hardware acquisitions, provisioning, and upgrades.
• Managed acquisition process for all software and related equipment leases.
• Train users in the use of Internet and e-mail access, website development, software package applications, and databases.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed strategic plans to increase profitability and efficiency.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Researched potential partners in order to expand services offered.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Oversaw budgeting and financial management.

• Led IT development and implementation as an integral part of the department's 'Strategic Plan.'
• Implemented improved processes for system requirements, planning, testing, deployment, and ongoing operations.
• Delivered technical resources, specialized expertise, direction, and advice across local and rural clinical teaching sites within the department.
• Engaged in establishing protocols for IT systems targeting data sharing, online education, and health informatics solutions.
• Contributed to collaborative committees focused on evaluating strategies, services, and systems.
• Directed budget management and consulted on procurement choices.
• Oversaw the entire process of acquiring necessary IT equipment and solutions.
• Assisted with budget preparations and control for future and ongoing systems development.
• Developed work plans, staffing requirements, and time estimates for projects.
• Monitored and protected VoIP networks with IP phones.
• Conducted training sessions for faculty, staff, and medical residents.
• Analyzed developments in the current market landscape.
• Engaged in professional development through various events.
• Fostered partnerships with vendors to seek improved service prospects.

• Oversaw daily IT activities for a national provider of ISP, ASP, and VoIP services.
• Instituted policies, procedures, development standards, and recruited highly skilled technical staff.
• Led and coordinated a team of programmers, graphic artists, and tech support staff.
• Managed company's involvement in numerous technology exhibitions.
• Established documentation methods for workflows and software tools.
• Negotiated major contracts with various third-party suppliers.
• Secured financial backing via targeted investor engagements.
• Led IT projects through all development phases.
• Developed a strategic business plan for a new commercial telecommunications business.
• Developed profitable business proposals increasing company earnings substantially.
• Facilitated successful negotiation of reseller contracts.
• Monitored industry trends in order to stay abreast of emerging technologies that could benefit the organization.
• Reviewed performance metrics regularly in order to track progress towards desired outcomes for IT projects or initiatives.
• Hired, trained and mentored sales and marketing staff