Woocheol William Lee
Milton
Summary
Proactive and detail-oriented Operations and Warehouse Manager with over 6 years of experience leading B2C/B2B eCommerce fulfillment operations, account management, and logistics planning. Extensive knowledge of WMS (ShipBob), process optimization, and performance reporting. Proven success in managing 30+ accounts with 5,000+ SKUs and improving operational efficiency through SOP implementation and data-driven performance tracking. Adept at team leadership, cross-functional collaboration, and stakeholder communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operation manager
Pantos Logistics
07.2022 - Current
- Collaborated with the ShipBob partnership project manager to set up the warehouse and onboard merchants (30,000 sqft warehouse setup, 1,200-pallet racking system, fulfillment stations) and Served as a SFN operation manager.
- Reviewed and implemented processes across departments (Inbound, B2C, B2B, VAS, ICQA).
- Assessed expected volume to plan staffing and manage daily operations according to SLA standards.
- Developed training manuals and conducted weekly/monthly training sessions to improve productivity and fully establish processes (maintained Top 10 SFN warehouse ranking).
- Monitored Jira tickets and promptly addressed requests from internal and external stakeholders.
- Managed new merchant onboarding by securing locations and confirming individual requirements.
- Identified process improvement opportunities and shared them with senior management.
- Implemented data-driven decision-making processes, leveraging inventory analytics to optimize operations.
Cargo Traffic Supervisor
GTA Dnata
01.2018 - 03.2021
- Controlled the entire cargo operation process at GTAdnata in Toronto, Ontario, including cargo load planning, on-board operation supervision, and communication with airlines.
- Conducted dangerous goods checks and handled CBSA ACI documentation for inbound cargo.
- Managed ULD control to ensure efficient cargo handling processes.
Sales support (Business to Business)
GS Hydro Korea Ltd (Hydraulic pipe company)
08.2015 - 04.2017
- Accurately consulted and managed customer to meet their needs from item suggestion to price negotiation.
- Handled customer’s claims and prompted actions for the company’s clientele
Material/Inventory Coordinator
DUCK-SUNG SHIPBUILDING INDUSTRY
06.2014 - 08.2015
- 4 ocean drilling-rig Projects below
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
Military Officer
Republic of Korea Army, The 1st Division
03.2011 - 06.2012
- First Lieutenant Mar 2011 – Jun 2012, Served in G.O.P (General outpost) as a company executive officer Trained and ensured all soldiers ( 80 - 100 soldiers) within the assigned area and Patrolled the charged area to ensure the security of the national
- Second Lieutenant Mar. 2010 – Mar 2011 Managed a platoon (20 soldiers) in accordance with the higher level of command
Education
Hon. Bachelor of Business Administration -
University of Pu-kyong
02.2010
Skills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
Languages
English
Full Professional
Korean
Native or Bilingual
Certification
- York University Cybersecurity advanced certificate
- Personal Trainer certificate from American Council on Exercise Aug. 2017
- Certificate for Survey Analyst, Junior from Human Resources Development Service of Korea
Timeline
Operation manager
Pantos Logistics
07.2022 - Current
Cargo Traffic Supervisor
GTA Dnata
01.2018 - 03.2021
Sales support (Business to Business)
GS Hydro Korea Ltd (Hydraulic pipe company)
08.2015 - 04.2017
Material/Inventory Coordinator
DUCK-SUNG SHIPBUILDING INDUSTRY
06.2014 - 08.2015
Military Officer
Republic of Korea Army, The 1st Division
03.2011 - 06.2012
Hon. Bachelor of Business Administration -
University of Pu-kyong
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