Wonuola Yusuf
Halifax,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MTN Lagos,Nigeria
08.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Multichoice Lagos Nigeria
06.2021 - 08.2022
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Optical capital partner
08.2018 - 06.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS12-2025
Bachelor of Science - Sociology
Protestant University Of West Africa
11-2020
Skills
- Product Knowledge
- Scheduling
- Data Entry
- Consultative Sales
- Paperwork Processing
- Call Management
- Account Updating
- Building Rapport
- Critical Thinking
- Microsoft PowerPoint
- Customer Relations
- Call Center Operations
Timeline
Customer Service Representative
MTN Lagos,Nigeria
08.2022 - 04.2023
Customer Service Representative
Multichoice Lagos Nigeria
06.2021 - 08.2022
Customer Service Representative
Optical capital partner
08.2018 - 06.2021
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Bachelor of Science - Sociology
Protestant University Of West Africa
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