Wonita Duffy
Mississauga,ON
Summary
Dynamic and customer-focused professional with extensive experience at Northern Heat Rib Series. Proven ability to enhance customer satisfaction through exceptional service and responsible alcohol management. Strong multitasking skills and a team player attitude contribute to efficient operations and positive work environments. Committed to delivering high-quality experiences in fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender / Server
Northern Heat Rib Series
05.2023 - Current
- Mixed and served beverages following established recipes and customer preferences
- Providing a variety of canned drinks with glass and ice.
- Maintained cleanliness and organization of bar area to enhance service efficiency
- Assisted in inventory management, ensuring adequate stock levels for busy shifts
- Developed rapport with customers, providing personalized service and recommendations
- Resolved customer complaints promptly, ensuring satisfaction and repeat business
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Sales / Customer Service
Happy Bees Honey
05.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Paralegal Studies
Cestar College
Toronto, ONSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Hospitality service expertise
Languages
English
Professional Working
Certification
SMART SERVE CERTIFiCATE
WHMIS
FIRST AID
Timeline
Bartender / Server
Northern Heat Rib Series
05.2023 - Current
Sales / Customer Service
Happy Bees Honey
05.2011 - Current
No Degree - Paralegal Studies
Cestar College