Wolsey Metellus
Québec,QC
Summary
I am looking to maintain a full-time position that offers professional challenges using interpersonal skills, excellent time management and problem solving skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
IT Team Lead
Secretariat Du Conseil Du Tresor
01.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Senior IT
World Bank Group
06.2021 - 07.2023
- Contribute to the design, development, and documentation of institutional assets and artifacts following World Bank Group standards
- Provide technical support to end users of institutional standard software packages such as MS Outlook 2016, Office 365, local network access, Wi-Fi and remote access through VPNs and Citrix RDP client to virtual and real machines
- Diagnose and troubleshoot hardware, software, and network issues
- Seek technical assistance or escalate issues with the appropriate group as necessary and follow-up to ensure resolution
- Document incident/problem status and resolution in tracking system (ServiceNow)
- Document solutions to common problems and respond to frequently asked questions
- Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory
- Assist in installation/deployment of new computer systems including mobile apps, SW images, updates etc
- Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, telephone, 3G/4G mobile devices, video conferencing and wireless environment.
- Assisted with computer repair and upgrade orders for customers.
IT Officer
IMA World Health
09.2020 - 04.2021
- Assist network administrators with modifications of configurations in monitoring and supporting networks
- Management and Inventory of computer equipment and Mobile Devices during and after rural travel
- Installation and configuration of Windows, MacOS, Ubuntu OS
- Provide technical support for incoming requests and issues related to computer systems, software and hardware.
Helpdesk Technician
Moneris
10.2019 - 07.2020
- Provide technical assistance for incoming requests and problems related to computer systems, software and hardware
- Participate in the analysis of operational problems identified by users
- Analyze problem situations and intervene in problem resolution
- Ensure that network related documentation is adequate, complete, consistent and up to date
- Install, modify and repair computer hardware and software.
IT Officer
IMA World Health
08.2018 - 08.2019
- Management and Inventory of computer equipment and Mobile Devices during and after rural travel
- Provide technical support for incoming requests and issues.
- Installed and maintained computer systems, networks, printers and scanners.
- Monitored system performance to ensure proper operation of the network and security protocols.
- Provided technical assistance to users with hardware and software issues.
- Resolved customer complaints regarding IT services in a timely manner.
- Assisted in developing policies for the secure use of IT systems by staff members.
- Configured routers, switches, firewalls, VPNs and other network devices according to organizational standards.
Cellular Technician
SBE Bell QC
03.2018 - 07.2018
- Installed operating systems and applications on mobile phones and other cellular devices.
- Troubleshot hardware and software issues with mobile phones and other cellular devices.
- Disassembled and reassembled mobile phones according to manufacturer specifications.
- Utilized specialized tools such as soldering irons, multimeters, screwdrivers., when performing repairs.
- Replaced broken components such as screens, batteries, speakers, antennas., on damaged cellphones.
- Explained basic functions of cellphones to customers upon request.
- Resolve technical issues related to devices.
- Examined, diagnosed, and repaired mobile phones and other cellular devices.
Informaticien II
Ministere de l'Education Nationale (MENFP)
10.2011 - 01.2018
- Support for identity and access management, such as
creating and managing Active Directory accounts on-premises, Azure Active Directory (Entra ID) and Microsoft 365
Support for MFA and Conditional Access policies - Configured workstations, networks, servers and printers for end users.
- Assist network administrators with changes to
configurations and in monitoring and supporting networks - Installation and configuration of Windows and Mac operating systems
Ensures maintenance of all computers, software and local networks
by monitoring performance - Create and manage all O365 accounts, mailboxes and email management licenses
- Developed procedures for installation, configuration and testing of IT products.
- Resolved network connectivity issues with routers and switches.
- Design and develop the architecture of telecommunications networks
and ensure the consistency of all components by taking into account
takes into account functional and non-functional requirements (levels of
service, capacity, availability, security, etc.)
Education
Bachelor degree Computer Science -
Ecole Superieure Infotronique d'Haiti
Port au Prince, Haiti08.2015
Certification -
Dell Client Foundation
09.2021
Managing and Maintaining a Microsoft Windows Server -
Udemy
04.2019
Active Directory and Group Policy Lab -
Udemy
03.2019
Microsoft Office 365 -
Udemy
03.2019
IOS certified Technician -
Apple
03.2018
Skills
- Leadership and Teamwork
- Critical thinking and problem solving
- Fast Learner
- Communication Skills
- Great Customer Service
- Ability to Work Under Pressure
- Effective Time Management
- Hard Working
- Flexibility and Adaptability
- Hardware troubleshooting
- Computer maintenance
- Break/fix repair services
Languages
English
Full Professional
French
Native or Bilingual
Timeline
IT Team Lead
Secretariat Du Conseil Du Tresor
01.2023 - Current
Senior IT
World Bank Group
06.2021 - 07.2023
IT Officer
IMA World Health
09.2020 - 04.2021
Helpdesk Technician
Moneris
10.2019 - 07.2020
IT Officer
IMA World Health
08.2018 - 08.2019
Cellular Technician
SBE Bell QC
03.2018 - 07.2018
Informaticien II
Ministere de l'Education Nationale (MENFP)
10.2011 - 01.2018
Certification -
Dell Client Foundation
Managing and Maintaining a Microsoft Windows Server -
Udemy
Active Directory and Group Policy Lab -
Udemy
Microsoft Office 365 -
Udemy
IOS certified Technician -
Apple
Bachelor degree Computer Science -
Ecole Superieure Infotronique d'Haiti
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