Rana Hassanpoor
Barista
Toronto
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace. Certified in safe food handling and Smart Serve.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead – Barista, Cook, Baker
The Yeti Café
09.2021 - 01.2025
- Inventoried materials to identify and resolve discrepancies, maintaining highly accurate and current records.
- Established positive rapport with customers and staff members through strong communication skills.
- Received and processed cash and card payments on Square Point of Sale register.
- Completed store opening and closing procedures and balanced tills.
Research Lab Assistant
Wilfrid Laurier University
09.2020 - 03.2021
- Executed clerical tasks including email correspondence, memo composition, subject briefings, and inventory management
- Contributed to development of relevant surveys and questionnaires.
- Developed, refined, and implemented research procedures.
Front End Office Assistant
Eye and Optical Consultants
09.2018 - 12.2019
- Communicated changes to the appointment plan with patients and families
- Transferred all physical patient files onto online patient portal software
- Briefed patients on pre-op and post op procedures
Health Plus Pharmacy Assistant
Mackenzie Health Hospital
08.2017 - 08.2018
- Stocked and took inventory of all medications
- Filled, organized, and processed prescriptions
- Partook in patient education and counseling on medications effects and side effects
Senior Counsellor
York Region District School Board
06.2016 - 08.2017
- Consulted individual education plans to meet respective learning needs of students
- Provided mentorship, support, and leadership opportunities to the Junior Counselors
- Collaborated with peers and Program Leaders to enhance programming and learning for all students
Education
Undergraduate BSc - Neuroscience
Wilfrid Laurier University
12.2024
Skills
Food safety
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Friendly and outgoing
Latte art
Team player
Attention to detail
Cleanliness
Team collaboration
Problem-solving
Certification
Smart Serve – Food Handler – First Aid
Timeline
Shift Lead – Barista, Cook, Baker
The Yeti Café
09.2021 - 01.2025
Research Lab Assistant
Wilfrid Laurier University
09.2020 - 03.2021
Front End Office Assistant
Eye and Optical Consultants
09.2018 - 12.2019
Health Plus Pharmacy Assistant
Mackenzie Health Hospital
08.2017 - 08.2018
Senior Counsellor
York Region District School Board
06.2016 - 08.2017
Undergraduate BSc - Neuroscience
Wilfrid Laurier University