Summary
Overview
Work History
Education
Skills
Affiliations
Certification
This is me
References
Timeline
Generic

W. Kevin Brown

Windsor,ON

Summary

Dedicated professional with 24 years of diverse experience at Transit Windsor, demonstrating adaptability across multiple roles. Strong focus on teamwork and fostering a positive work environment, contributing to high employee morale. Proven ability to build lasting relationships with customers, enhancing service quality and satisfaction. Creative problem-solver with a keen eye for detail, committed to implementing innovative ideas for workplace improvement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Acting Sales and Marketing Coordinator

Transit Windsor
Windsor, Ontario
04.2025 - Current
  • Developed presentations for internal and external audiences regarding products and services, developing the Ambassador Program by going to elementary schools and teaching the students how to use the buses and general information regarding Transit Windsor.
  • Compiled weekly and monthly sales reports for management review and accounting.
  • Supported customer service clerks to enhance operational efficiency.
  • Oversaw administrative tasks including review and verification of Customer Service clerks' paperwork.
    Managed back office cash balancing and prepared weekly deposits for accurate financial reporting.
    Maintained billing spreadsheets and charts for Accounting department to ensure compliance.
    Assisted in scheduling and filling last-minute shifts to maintain operational efficiency.
  • Handled customer inquiries in a timely manner through phone and email communication.
  • Coached new employees to fulfill job requirements.
  • Oversaw daily operations and maintained relations with outside vendors.
  • Provided guidance, insight, and mentoring to newly hired employees to ensure familiarity with multiple company programs.
  • Handled customer inquiries and communicated relevant information.

Customer Service Clerk

Transit Windsor
Windsor
09.2013 - 04.2025
  • Oversaw inventory levels to guarantee merchandise availability for customers.
  • Delivered product knowledge to customers through verbal and written communication.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Documented precise records of customer interactions, transactions, comments, and complaints.
  • Guided customers in selecting optimal products or services to fulfill specific needs.
  • Facilitated accurate and prompt processing of customer orders and payments.
  • Greeted customers and provided assistance with inquiries.
  • Performed cashier duties including processing credit card payments and issuing receipts.
  • Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
  • Maintained a clean work environment by adhering to company safety procedures.
  • Directed visitors to correct personnel to handle individual concerns.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Supported customers by phone regarding business hours, operations, products, and programs available to them.
  • Advised customers on optimal selections based on individual requirements and preferences.
  • Helped customers obtain and services with poised and professional assistance.
  • Responded to customer questions about products and services.
  • Managed efficient front office operations serving many customers per day.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored junior team members and managed employee relationships.
  • Provided backup to the Sales and Marketing Coordinator during their absence.

Operator - Driver

Transit Windsor
Windsor, Ontario
05.2001 - 09.2013
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Notified dispatcher of any delays caused by traffic congestion, inclement weather.
  • Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
  • Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
  • Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
  • Adhered strictly to time schedules while operating vehicles along designated routes.
  • Inspected tickets, passes before allowing entry into vehicle; refused entry if ticket, pass was invalid or expired per company policy.
  • Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
  • Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
  • Reported incidents involving passengers or accidents to management immediately upon occurrence.
  • Announced stops over intercom system and visually checked each stop for waiting passengers.
  • Checked exterior of vehicle for damage at end of shift; completed incident reports as needed.
  • Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
  • Collected fares using electronic fare collection systems or other methods as required.
  • Provided directions and information regarding points of interest located along the route.
  • Issued transfers upon request when appropriate according to transit policy.
  • Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
  • Conducted courtesy checks during trips; reminded riders who violated policies such as eating on the bus.
  • Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.
  • Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.

Education

High School Diploma -

Essex District High School
Essex, ON
06-1982

Skills

  • Sales reporting
  • Customer service
  • Presentation development
  • Market research
  • Customer relationship management
  • Data analysis
  • Team building
  • Effective communication
  • Conflict resolution
  • Sales support
  • Serve customer needs
  • Train employees
  • Interpersonal communication
  • Multitasking capacity
  • Decision-making
  • Written communication
  • Product knowledge
  • Professional demeanor
  • Employee motivation

Affiliations

  • I enjoy cooking, reading, singing and various types of music.
  • My family, especially my two sons are the utmost importance to me and I value them as well as friends above all else
  • I enjoy travelling and seeing new places

Certification

  • Defib training and certification
  • Certificated of Completion of the E-learning course through the City of Windsor.

This is me

  • I volunteer at my local church with the planning of special events and seasonal decorating for the past 30 years. Also a member of the band, choir, drama outreach, bus driver on multiple missions trips for the past 20 years.
  • Member of the Board of Directors for a multi-million dollar church (Windsor) - 2003 - 2006
  • Vice President of the Friends of Willistead (Willistead Manor) - 2008 - 2011
  • I am an outgoing person who enjoys life and all that it offers. I look for the funny things and I think I help to make people lives a little better, at least that is what I hope.

References

References available upon request.

Timeline

Acting Sales and Marketing Coordinator

Transit Windsor
04.2025 - Current

Customer Service Clerk

Transit Windsor
09.2013 - 04.2025

Operator - Driver

Transit Windsor
05.2001 - 09.2013

High School Diploma -

Essex District High School

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W. Kevin Brown