WISSAM EL ROUMANI
RIVERVIEW,NB
Summary
A hard working , self - motivated individual who has an excellent practical understanding of networking and computers hardware . Highly computer literate , having obtained extensive experience during university studies and has further developed these skills in the workplace. l am accustomed to work with team under pressure .
Overview
24
24
years of professional experience
Work History
IT Manager
Rallye Motors Auto Group
12.2022 - Current
- Managing IT staff by overseeing and training employees
- Analyzing the IT budget and maintaining cost‑effectiveness
- Monitoring daily performance of IT systems, including computers, programs and networks
- Installing new upgrades for hardware and software
- Troubleshooting problems and increasing overall efficiency
- Developing Data Backup systems and disaster recovery contingencies
- Staying up‑to‑date with new IT developments in industry
Assistant Manager
BULLS EYE PIZZA
05.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
OPERATOR
FRANSABANK
01.2007 - 01.2021
- Use the monitoring system installed in the Headquarters to control all the bank premises
- Report any alarm signal released and check with the concerned parties
- Verify the good functioning of the monitoring cameras installed
- Maintain updated data records and files
IT SUPPORT
HOME CARE LEBANON
01.2003 - 01.2021
- Logging and Processing support calls
- Installing new software and hardware and ensuring latest software upgrades are implemented
- Setting up equipment such as PC, laptops, iPads, mobile devices and other specialized equipment and ensuring that systems are ready for use and operating safely and correctly
- Performing basic server diagnostic routines
- Assisting in implementing network policies for staff
- Ensuring server backup policies are working and maintained
- Remote support as needed
- Responding to emergencies ASAP
IT SUPPORT
MODERN LABORATORIES
01.2003 - 01.2007
- IT support technical
IT SUPPORT
SODEXHO
01.2003 - 01.2006
- IT SUPPORT
IT SUPPORT
D.E.S. (DESKTOP EQUIPMENT AND SOLUTION)
01.2003 - 01.2006
- Provide networking, desktop support and perform maintenance tasks, earned commendations for teamwork, flexibility and work excellence in providing IT support for customers
- SGBL at Nicolas Sehnaoui
- Sogecap Sehnaoui Group
- Embassy of Holland
- Embassy of France
- Fao
- Clinique Dr.Rizk Laboratoire Modern
- Sodexho Liban
- Amc, Beca, La Redoute
- Others personals and private companies
TECHNICAL SUPPORT
DATA NET
01.2001 - 01.2003
- Technical support hardware, software, network and internet
Education
CCNA - Network And System Administration
THE ARAB OPEN UNIVERSITY
BEIRUT, LEBANON11-2010
Bachelor of Science - information technology and computing
THE OPEN UNIVERSITY ( BRITISH EQUIVALANCE )
BEIRUT, LEBANON06-2009
MCSE - Network And System Administration
NEW HORIZON CENTER
BEIRUT, LEBANON12-2002
Skills
- TROUBLESHOOTING
- SYSTEM ADMINISTRATOR
- CUSTOMER INTERACTION
- PROBLEM SOLVING
- SYSTEM MONITORING
- NETWORK PROJECT MANAGEMENT
- COMMUNICATION & LEADERSHIP
- EXPERT PRODUCT AND SERVICE SUPPORT
Languages
English
Full Professional
French
Limited Working
Arabic
Native or Bilingual
References
References available on request.
Hobbies and Interests
- Hiking
- Swimming
- Football
- Basketball
- Skiing
Personal Information
- Place of Birth: Lebanon
- Date of Birth: Apr/11/1981
- Gender: Male
- Nationality: Lebanese
- Marital Status: Married
Timeline
IT Manager
Rallye Motors Auto Group
12.2022 - Current
Assistant Manager
BULLS EYE PIZZA
05.2022 - 11.2022
OPERATOR
FRANSABANK
01.2007 - 01.2021
IT SUPPORT
HOME CARE LEBANON
01.2003 - 01.2021
IT SUPPORT
MODERN LABORATORIES
01.2003 - 01.2007
IT SUPPORT
SODEXHO
01.2003 - 01.2006
IT SUPPORT
D.E.S. (DESKTOP EQUIPMENT AND SOLUTION)
01.2003 - 01.2006
TECHNICAL SUPPORT
DATA NET
01.2001 - 01.2003
CCNA - Network And System Administration
THE ARAB OPEN UNIVERSITY
Bachelor of Science - information technology and computing
THE OPEN UNIVERSITY ( BRITISH EQUIVALANCE )
MCSE - Network And System Administration
NEW HORIZON CENTER
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