Overview
Work History
Education
Skills
Languages
Timeline
Generic
Wissal mezzi

Wissal mezzi

San Francisco,CA

Overview

7
7
years of professional experience

Work History

Server

Habibi Lounge
06.2024 - Current
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Gas Station Manager

Castro Gas Station
07.2024 - 12.2024
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.

Expert Property Manager Insurance

CED GROUP
03.2021 - 10.2023
  • Manages claim process from initial filing by policyholder to decision Assist with claim management, loss data collection, and financial tracking
  • Provide consultation before, during, and after claim occurs
  • Submits claims within established guidelines for commercial and personal lines clients and insurance customers, and follows up on the status of all claim files with clients and requests monies due on all losses that analyst processes
  • Reviews and analyzes mitigation claim reports based on standards including: correct invoicing of line items, psychometric review of data in the record of drying conditions, correct labor efficiency, price list variation, equipment sizing, etc
  • Creating insurance property claim files and indexing emails using the company's specific softwares

Receptionist

MOVENPICK DU LAC TUNIS
03.2018 - 02.2020
  • Processing guests' check-ins
  • Processing check-outs including resolving any late and disputed charges
  • Processing all payment types such as room charges, cash, checks, debit, or credit
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Completing designated cashier and closing reports in the computer system
  • Counting bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications

Education

Master of Science - Web Development

Iset Beja
Tunisia
06-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

English
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Gas Station Manager

Castro Gas Station
07.2024 - 12.2024

Server

Habibi Lounge
06.2024 - Current

Expert Property Manager Insurance

CED GROUP
03.2021 - 10.2023

Receptionist

MOVENPICK DU LAC TUNIS
03.2018 - 02.2020

Master of Science - Web Development

Iset Beja

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