Wisnel Noel
Oshawa
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Extendicare Health Services. Excelled in problem-solving and adaptability, enhancing customer satisfaction and streamlining executive tasks. Demonstrated commitment to safety practices and teamwork, achieving significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Extendicare Health Services
10.2023 - Current
- Organized personal and professional documents properly.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Customer Service Representative
Orchard Villa
10.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Courier Driver
Fed Ex Ground
08.2021 - 07.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Fulfilled delivery orders each day under strict timelines without compromising on service quality.
- Increased customer happiness via punctual deliveries.
- Followed traffic rules diligently during transportation of products using company vehicles.
Education
Diploma - Culinary of Art
Humber College
Toronto05.2020
Skills
Problem solving
Customer services
Safety Practice
Team work
Communication skills
Problem solving
Attention to details
Adaptability
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Personal Assistant
Extendicare Health Services
10.2023 - Current
Customer Service Representative
Orchard Villa
10.2022 - 07.2023
Courier Driver
Fed Ex Ground
08.2021 - 07.2023
Diploma - Culinary of Art
Humber College
Similar Profiles
Erin GallantErin Gallant
Mc Garrell Long Term Care at Extendicare Health ServicesMc Garrell Long Term Care at Extendicare Health Services
JASKARANJEET KAURJASKARANJEET KAUR
Personal Support Worker Student at Extendicare Health ServicesPersonal Support Worker Student at Extendicare Health Services
JAZMEEN KASSIEJAZMEEN KASSIE
Office Manager at Extendicare Health ServicesOffice Manager at Extendicare Health Services