Wishah Mahmood

• Proactively monitor hospitalized and outpatient clients, ensuring timely updates to claim notes and maintaining accurate records of decisions, cost-to-dates, and reserves
• Enter patient data into the CRM system with personal details to open claims and actions tasks pertaining the situation.
• Set and achieve objectives tailored to meet the specific needs of clients and insurers
• Deliver accurate and comprehensive information to address inquiries from customers, healthcare facilities/providers, and insurance partners using relevant insurance policies and reference materials
• Coordinate medical patient transfers and repatriation, focusing on client safety and cost containment

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• Advocated for students' rights and interests in committee discussions, collaborating with administration, faculty, and various student group stakeholders
• Directed and collaborated closely with a team of SRC elected representatives, focusing on student advocacy in University committees and data collection regarding student interests
• Supervised the initiatives and progress of the representatives, and spearheaded the creation of an official onboarding manual for future teams
• Offered comprehensive support to SRC extracurricular groups, including guidance, financial counsel, and training for the establishment and management of clubs, societies, associations, and teams
• During my tenure, I revitalized the SRC Extra department by introducing new policies, enhancing data management, and standardizing onboarding practices
• Recognizing a previous gap in training, I developed training modules aligned with the new policies to ensure consistent and effective group performance.

• Lead a team of five developers in the creation of the 'Introduction to Equity, Diversity, and Inclusion' educational course
• Consistently ensured that project deadlines are met through effective time and project management strategies
• Provided constructive feedback to team members, fostering an environment of continuous improvement and alignment with collective goals
• Documented key interactions with stakeholders and maintain records of all significant meetings to ensure transparency and accountability
• Championed the use of state-of-the-art technology to enhance the course development process, emphasizing experiential learning and maximizing the potential of available tools.

• Collaborated on a joint project between Career and Transition Services (CATS) and the EDI Office to develop and enhance website content
• Leveraged research and personal stakeholder connections to compile a comprehensive list of BU resources
• Categorized and integrated these resources on the website, working closely with the communications department to ensure optimal user experience
• Enhanced website visibility by conducting keyword research for EDI-related searches and integrating them into the site's search engine optimization
• Operated on a project-based contract, showcasing strong independence and time management skills to adhere to project timelines.

• Handled accounting data entry tasks with meticulous attention to detail
• Processed transactions using Microsoft Dynamic software
• Assisted Accounts Receivable, Accounts Payable, and Payroll teams, ensuring seamless financial operations
• Collaborated with the manager to conduct monthly bank reconciliations
• Monitored and managed professors' research grant budgets
• Pioneered the transition from a traditional filing system to a digital one, resulting in the digitization of all historical documents, now securely stored on the cloud.