WISH LEE
Vancouver,Canada
Summary
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the team success. Highly organized, detail-oriented, and thrives in a fast-paced, intense environment.
- Hardworking and proactive employee with customer service, and multitasking. Highly motivated employee with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Grand Park Hotel Downtown Vancouver
Vancouver, Canada
11.2023 - 12.2024
- Proactively handled guest complaints and issues in a timely manner following company protocols, improving guest satisfaction and resolving concerns effectively
- Conducted cash transactions with precision, ensuring accurate financial reporting and balancing the register at the end of each shift
- Delivered top-tier customer service by addressing inquiries via phone and email with professionalism and promptness, enhancing overall guest experience
- Facilitated and arranged tours, taxis, and restaurant reservations for guests, contributing to a seamless and enjoyable stay
Front Desk Agent
GEC Granville Suites
Vancouver, Canada
05.2022 - 11.2023
- Managed the cash drawer with precision during each shift, ensuring accurate financial transactions and maintaining balanced accounts
- Addressed and resolved guest complaints promptly and courteously, following established protocols to improve guest satisfaction and retention
- Provided high-quality customer service while following company policies, contributing to a positive and memorable guest experience
- Answered telephones and greeted visitors to assist, answer questions and direct
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Screener
International Airport
, Korea
04.2017 - 11.2018
- Company Overview: Incheon, Korea
- Verified integrity and accuracy of photo IDs, tickets, and passports prior to authorizing passage
- Assisted passengers with disabilities in walking through screening checkpoints
- Used x-ray scanners to check luggage and carry-on items for prohibited items
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints
- Incheon, Korea
Education
Hospitality Management Diploma -
Vancouver Community College
Vancouver, BC04.2022
Skills
- Payment Processing
- Problem Solving
- Computer skills
Timeline
Front Desk Agent
Grand Park Hotel Downtown Vancouver
11.2023 - 12.2024
Front Desk Agent
GEC Granville Suites
05.2022 - 11.2023
Screener
International Airport
04.2017 - 11.2018
Hospitality Management Diploma -
Vancouver Community College
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