Wisdom Musonda
Accounts Clerk/ Customer Service
Lusaka,Zambia
Summary
Dedicated and adaptable professional with 10 years successful experience in fast-paced work place settings. Hardworking team player with expertise in completing various office tasks and offering staff support.
Overview
3
3
Languages
10
10
years of professional experience
1
1
year of post-secondary education
Skills
Good Interpersonal Skills
undefinedWork History
Logistics Invoice Verification (LIV) Clerk
Pick And Pay
Lusaka, Zambia
09.2020 - 06.2023
- Prevented store stock shrinkage by ensuring that all invoices were captured accurately and correctly
- Received, recorded, posted, corrected and verified invoices from customers and various stores
- Prepared supplier priority lists for payments
- Filed cleared invoices according to originating store
- Verified value added tax (VAT) on invoices before posting
Receiving Manager
Pick And Pay
East Park Lusaka, Zambia
03.2018 - 08.2022
- Ensured accuracy of stock goods and updated goods receipts in the system
- Safe keeping, quality and spot checks of stock within the receiving department
- Conducted thorough checks on high risk suppliers
- Checked temperature and maintained the cold chain
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured safety standards were adhered to by following laid down operational procedures
- Unloaded, sorted and stored incoming merchandise.
CCTV Operator
Pick And Pay
Levy Junction/ Woodlands, Zambia
02.2014 - 02.2018
- Supervised the security company contracted by Pick And Pay and paid for security operations
- Worked with ground security staff to apprehend shoplifters and represented Pick And Pay at Police Stations and Court
- Resolved customer issues related to misplaced items such as keys or phones using surveillance footage
- Managed and reduced store shrinkage by spot checking point of sale areas with high risk queues and ensuring proper disposal of wastage
- Kept and stored footage for all incidents that happened at respective Pick and Pay stores
Shelf Packer
Pick And Pay
Levy Junction, Zambia
03.2013 - 01.2014
- Responded to customer queries and complaints
- Provided customers with information on product ranges
- Alerted floor managers about low shelf stock
- Handled, rotated, checked for and removed expired stock from shelves
- Checked stock quality, corrected wrong pricing and followed category layout
- Performed required housekeeping such as sweeping floors, putting trash in trash containers and picking up product from floor to keep work areas clean
- Executed in-store promotions and built promotional displays
Education
Bachelor of Science - Finance And Economics
University of Lusaka
Lusaka 05.2022 - Current
Certificate Basic Health Training - Health Care
Phoenix Health Investment (PHI) Family Clinic
Lusaka 04.2023 - 2023.05
Work Place First Aid - First Aid
Zambia Red Cross Society
Lusaka 04.2023 - 2023.05
Business Management And Entrepreneurship - Business
University of Zambia
Lusaka 11.2020 - 11.2020
Accomplishments
- 2013, employee of the month Pick and Pay
- 2016, Saved Pick and Pay Woodlands a lot money from shrinkage by catching and reporting a large number of employees that had been stealing from the organization for months using blind spots in the surveillance system. They were all fired
References
- Mr. Chewe Kasama, Pick and Pay Support Office, Cell: +260 967140287, Email: chewekasama@pnp.co.za.
- Mr. Brighton Mambo, Project Manager Pick and Pay Zambia,Cell: + 260 968467467, Email: brightonmambo@pnp.co.za.
- Mr. Bourne Biba Sikaulu, Country HR Manager, Hungry Lion Zambia, Cell: + 260 977 936 691, Email: bsikaulu@hungrylion.co.za.
References
- Mr. Chewe Kasama, Pick and Pay Support Office, Cell: +260 967140287, Email: chewekasama@pnp.co.za.
- Mr. Brighton Mambo, Project Manager Pick and Pay Zambia,Cell: + 260 968467467, Email: brightonmambo@pnp.co.za.
- Mr. Bourne Biba Sikaulu, Country HR Manager, Hungry Lion Zambia, Cell: + 260 977 936 691, Email: bsikaulu@hungrylion.co.za.
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