Wisdom Musonda
Accounts Clerk/ Customer Service
Lusaka,Zambia
Summary
Dedicated and adaptable professional with 10 years successful experience in fast-paced work place settings. Hardworking team player with expertise in completing various office tasks and offering staff support.
Overview
3
3
Languages
10
10
years of professional experience
1
1
year of post-secondary education
Skills
Good Interpersonal Skills
Good Analytical Skills
ConfidentialityAttention to Detail
Fast Learner
MS Office, Computer Skills
Dependable and Responsible
Adaptable
Customer Satisfaction
Team Player
Driving, Has Valid Licence
Proactive
Work History
Logistics Invoice Verification (LIV) Clerk
Pick And Pay
Lusaka, Zambia
09.2020 - 06.2023
- Prevented store stock shrinkage by ensuring that all invoices were captured accurately and correctly
- Received, recorded, posted, corrected and verified invoices from customers and various stores
- Prepared supplier priority lists for payments
- Filed cleared invoices according to originating store
- Verified value added tax (VAT) on invoices before posting
Receiving Manager
Pick And Pay
East Park Lusaka, Zambia
03.2018 - 08.2022
- Ensured accuracy of stock goods and updated goods receipts in the system
- Safe keeping, quality and spot checks of stock within the receiving department
- Conducted thorough checks on high risk suppliers
- Checked temperature and maintained the cold chain
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured safety standards were adhered to by following laid down operational procedures
- Unloaded, sorted and stored incoming merchandise.
CCTV Operator
Pick And Pay
Levy Junction/ Woodlands, Zambia
02.2014 - 02.2018
- Supervised the security company contracted by Pick And Pay and paid for security operations
- Worked with ground security staff to apprehend shoplifters and represented Pick And Pay at Police Stations and Court
- Resolved customer issues related to misplaced items such as keys or phones using surveillance footage
- Managed and reduced store shrinkage by spot checking point of sale areas with high risk queues and ensuring proper disposal of wastage
- Kept and stored footage for all incidents that happened at respective Pick and Pay stores
Shelf Packer
Pick And Pay
Levy Junction, Zambia
03.2013 - 01.2014
- Responded to customer queries and complaints
- Provided customers with information on product ranges
- Alerted floor managers about low shelf stock
- Handled, rotated, checked for and removed expired stock from shelves
- Checked stock quality, corrected wrong pricing and followed category layout
- Performed required housekeeping such as sweeping floors, putting trash in trash containers and picking up product from floor to keep work areas clean
- Executed in-store promotions and built promotional displays
Education
Bachelor of Science - Finance And Economics
University of Lusaka
Lusaka 05.2022 - Current
Certificate Basic Health Training - Health Care
Phoenix Health Investment (PHI) Family Clinic
Lusaka 04.2023 - 05.2023
Work Place First Aid - First Aid
Zambia Red Cross Society
Lusaka 04.2023 - 05.2023
Business Management And Entrepreneurship - Business
University of Zambia
Lusaka 11.2020 - 11.2020
Accomplishments
- 2013, employee of the month Pick and Pay
- 2016, Saved Pick and Pay Woodlands a lot money from shrinkage by catching and reporting a large number of employees that had been stealing from the organization for months using blind spots in the surveillance system. They were all fired
References
- Mr. Chewe Kasama, Pick and Pay Support Office, Cell: +260 967140287, Email: chewekasama@pnp.co.za.
- Mr. Brighton Mambo, Project Manager Pick and Pay Zambia,Cell: + 260 968467467, Email: brightonmambo@pnp.co.za.
- Mr. Bourne Biba Sikaulu, Country HR Manager, Hungry Lion Zambia, Cell: + 260 977 936 691, Email: bsikaulu@hungrylion.co.za.
References
- Mr. Chewe Kasama, Pick and Pay Support Office, Cell: +260 967140287, Email: chewekasama@pnp.co.za.
- Mr. Brighton Mambo, Project Manager Pick and Pay Zambia,Cell: + 260 968467467, Email: brightonmambo@pnp.co.za.
- Mr. Bourne Biba Sikaulu, Country HR Manager, Hungry Lion Zambia, Cell: + 260 977 936 691, Email: bsikaulu@hungrylion.co.za.