Wisam Souraya
Calgary
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Calgary Co-Op
08.2024 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
Cashier
Flying Squirrel North Calgary
11.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Receptionist
Bowcity Motors
07.2021 - 07.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Car Detailer
Bowcity Motors
01.2021 - 07.2023
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained clean, tidy and safe work environment.
Education
High School Diploma -
Crescent Heights High School
Calgary06.2024
Skills
- Team Collaboration
- Public Speaking
- Greeting and Seating Clients
- Office Administration
- Tech-Savvy
- Drawer management
- Check processing
- Payment collection
- Time management
- Hazardous chemical handling
- Customer service excellence
- Quality assurance
- Positive attitude
Timeline
Customer Service Cashier
Calgary Co-Op
08.2024 - Current
Cashier
Flying Squirrel North Calgary
11.2023 - 04.2024
Receptionist
Bowcity Motors
07.2021 - 07.2023
Car Detailer
Bowcity Motors
01.2021 - 07.2023
High School Diploma -
Crescent Heights High School
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