Wisam Mustafa
Ottawa,ON
Summary
Energetic and customer-focused Sales Associate with experience in online retail and community event organization. Skilled in customer service, product promotion, and inventory management. Strong communicator with the ability to build positive customer relationships and contribute to a team-oriented environment. Organized, reliable, and committed to delivering an excellent shopping experience.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate / Customer Service Representative
Self-Employed – Online Clothing Business
Ottawa, Ontario
01.2018 - Current
- • Provided friendly and professional customer service to ensure a positive shopping experience.• Assisted customers in selecting clothing items and completing purchases.• Managed online orders, packaging, and delivery coordination.• Handled cash and electronic payments accurately.• Maintained organized inventory and attractive product displays.• Promoted products through social media and engaged with customers daily.• Resolved customer inquiries and concerns in a polite and efficient manner.• Demonstrated strong communication, multitasking, and problem-solving skills.
Event Organizer
Ottawa Community Events / Self-Employed
Ottawa
03.2019 - 02.2023
- • Planned and executed community bazaars and cultural events from concept to completion.• Coordinated vendors, venue setup, product displays, and event logistics to ensure smooth operations.• Managed and grew a Facebook community group with over 20,000 members to promote events and increase attendance.• Developed marketing materials and promoted events through social media to maximize engagement.• Managed budgets, scheduling, and vendor communications professionally and efficiently.• Resolved on-site challenges quickly while maintaining a positive and organized environment.
Education
Associate of Arts - English As A Second Language (ESL)
Sheridan College
ON 01.2024 - 12.2024
Associate of Arts - Professional Makeup Artistry
Algonquin College
Ottawa 05.2019 - 08.2019
Bachelor of Science - Computer Information Systems
An-Najah National University
Nablus 07.2007 - 06.2011
Skills
- Customer service
- Cash handling
- Inventory management
- Order processing
- Sales & Product Promotion
- Visual Merchandising
- Social Media Marketing
- Communication Skills
- Teamwork
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Associate of Arts - English As A Second Language (ESL)
Sheridan College
01.2024 - 12.2024
Associate of Arts - Professional Makeup Artistry
Algonquin College
05.2019 - 08.2019
Event Organizer
Ottawa Community Events / Self-Employed
03.2019 - 02.2023
Sales Associate / Customer Service Representative
Self-Employed – Online Clothing Business
01.2018 - Current
Bachelor of Science - Computer Information Systems
An-Najah National University
07.2007 - 06.2011