Wisam Aljorani
Kitchener,ON
Summary
Highly motivated and detail-oriented business management graduate with a strong foundation in civil engineering studies. Possessing a solid understanding of the principles and practices of both disciplines, equipped with the knowledge to effectively contribute to projects that require a blend of business acumen and technical expertise. Proven track record of academic excellence and a passion for problem-solving, eager to leverage skills to drive organizational success and make a meaningful impact in the field.
Overview
8
8
years of professional experience
Work History
Manager
Shisha Licious
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervisor
Shisha Licious cafe
01.2017 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Team Leader
Paramount fine foods
01.2017 - 01.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Diploma - Civil Engineering
Metro Collage
Toronto, ONBusiness Management -
Oxford college
High school -
port credit secondary school
01.2019
Skills
- Interpersonal skills
- Communication skills
- Customer service
- Training
- Shift management
- Order taking
- Upselling
- Facility maintenance
- Customer satisfaction
- Team coordination
- Problem solving
- Critical thinking
Languages
English
Full Professional
Arabic
Full Professional
Additional Information
Good communicator; understand people’s points of view easily., Critical thinking skills: give a lot of ideas to solve the problems.
Timeline
Manager
Shisha Licious
01.2023 - Current
Team Leader
Paramount fine foods
01.2017 - 01.2017
Supervisor
Shisha Licious cafe
01.2017 - 01.2022
Business Management -
Oxford college
High school -
port credit secondary school
Diploma - Civil Engineering
Metro Collage
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