Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Winter Tricker

Blind Bay,BC

Summary

Dynamic and detail-oriented professional with a strong work ethic, recognized for enhancing guest satisfaction at Carmacks Hotel Limited. Proven ability in time management and accurate cash handling, consistently achieving operational excellence while maintaining high cleanliness standards. Adept at multitasking and fostering teamwork to ensure seamless service delivery in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Room Attendant

Carmacks Hotel Limited
06.2022 - 08.2022
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
  • Checked appliances in guest rooms to determine good working order.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
  • Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
  • Ensured operational excellence, adhered to all hotel policies and procedures during COVID-19 cleaning duties.

Food and Beverage Attendant

Carmacks Hotel Limited
06.2022 - 08.2022
  • Greeted guests to provide friendly and welcoming experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene and COVID-19 standards.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.

Room Attendant

Carmacks Hotel Limited
06.2020 - 08.2020

Dishwasher

Carmacks Hotel Limited
06.2018 - 08.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.

Grocery Store Cashier

Carmacks Hotel Limited - Tatchun Center
06.2018 - 08.2018
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.

Room Attendant

Carmacks Hotel Limited
06.2017 - 08.2017

Education

Bachelor of Science - Combined Major in Science

University of British Columbia
Vancouver, BC
05-2028

High School Diploma -

Salmon Arm Secondary Sullivan
Salmon Arm, BC
06-2023

Skills

  • Initiative-taking
  • Excellent communication
  • Stress tolerance
  • Detail-oriented
  • Reliability and punctuality
  • Time management
  • Multitasking and prioritizing
  • Food safety practices
  • Memory retention
  • Strong work ethic
  • Accurate cash handling
  • Point of sale (POS) system operations
  • Workplace safety
  • Teamwork and collaboration

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Area of certification] Training - [Timeframe]

Interests

  • Baking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Outdoor Recreation
  • Team Sports
  • Hiking
  • Swimming
  • Cooking
  • Reading
  • Knitting and Crocheting
  • Camping
  • Hunting
  • Fishing

Timeline

Room Attendant

Carmacks Hotel Limited
06.2022 - 08.2022

Food and Beverage Attendant

Carmacks Hotel Limited
06.2022 - 08.2022

Room Attendant

Carmacks Hotel Limited
06.2020 - 08.2020

Dishwasher

Carmacks Hotel Limited
06.2018 - 08.2018

Grocery Store Cashier

Carmacks Hotel Limited - Tatchun Center
06.2018 - 08.2018

Room Attendant

Carmacks Hotel Limited
06.2017 - 08.2017

Bachelor of Science - Combined Major in Science

University of British Columbia

High School Diploma -

Salmon Arm Secondary Sullivan

Similar Profiles

CREATE PROFILE
Winter Tricker