WINTA MICHAEL

• Advise prospective students and provide clear, professional, and current information on financial aid options / bursaries available and generating payment plans.
• Administer oaths and affirmations for affidavits, declarations associated with OSAP. Ensuring accurate completion of all paperwork and certificating signatures.
• Responsible for confirmation of enrollment using OneKey ministry system, routine updates and follow ups to student financial aid files, incl. generating A/R reports, receipts, and correcting/completing application information.
• Process student financial aid applications and disbursing of funding from government specific student financial aid (OSAP, WSIB, Better Jobs).
• Liaison complex issues pertaining to financial aid, including appeals and exceptional circumstances review with Career Colleges and MCU to achieve a resolution.
• Processing default management letters, OSAP assessments including notifications of ineligibility, restrictions, and tuition refunds issued to NSLSC.
• Perform detailed analysis of accounts and financial documents to ensure accuracy, validating all transactions to ensure compliance and identifying discrepancies. Taking corrective action to resolve errors.
• Responsible for informing MCU of student withdrawals, terminations and study term extension requests.
• Communicate with students to obtain information/ documentation required for removal of restrictions related to bankruptcy and consumer proposal related restrictions.
• Work jointly with the Office of the Registrar to provide notifications to students on academic warnings.
• Responsible for assessing and advising students in a variety of escalated complex cases (fee account analysis, requests for add/drops outside of deadlines).

Accomplishments:

Boosted Sales Performance: Consistently exceeded sales targets earning recognition for top sales achievements.

Above and Beyond Award: Recognized for consistently delivering exceptional service, and assistance to staff and students contributing significantly to the success of the team.

• Acted as first point of contact for Campus, by fielding queries, received by telephone, mail, email, in-person and resolving issues for potential/current and alumni students.
• Effectively maintained and filed student records both manually and on computerized filing systems, and process non vocational registrations, withdrawals, ID’s, and payments.
• Resolved student concerns related to schedules, fee payments, transcripts, exams, assignments, troubleshooting.
• Cross checked student files and ensured students completed their course/program as per the expected completion date, informing of add/drop deadlines
• Generated and issued diplomas, transcripts, certifications, and enrollment contracts to students.
• Compiled data, statistics, maintain data clean up to support Campus Manager and admissions team
• Acted as invigilator by registering candidates and conducting identification check.
• Responsible for assessing and advising students in a variety of escalated complex cases (fee account analysis, requests for add/drops outside of deadlines) referred by the frontline student service centre and academic departments, ensuring that needs were analyzed, and appropriate actions taken.

• Assisted senior paralegals with research and gathering of legal documents, relevant statues, precedents, and case law
• Integrated firm’s electronic database by manually scanning, organizing, and filing legal documents
• Communicated with clients to obtain information/ documentation required for court proceedings
• Exceptional organizational skills and ability to multitask by assisting numerous clients, and multitude of tasks at once.
• Responded to client inquiries via email and phone pertaining to small claims and landlord tenant matters.
• Prepared legal documents such as briefs, motions, and affidavits for client matters.