Winta Abreha
Summary
Dedicated and organized Unit Clerk graduate with a solid foundation in medical terminology, patient data management, and healthcare administrative processes. Ready to support medical teams and provide efficient, high-quality clerical assistance. Seeking to contribute to a healthcare facility by ensuring accurate patient records and effective coordination of services.
Overview
3
3
years of professional experience
Work History
Food Service II Worker
Royal Alexandra Hospital
03.2025 - Current
- Prepare and portion infant feeds in accordance with physician and nurse-prepared recipes, ensuring accuracy in measurements and sterile handling of breast milk, donor milk, formula, and nutritional additives.
- Operate within time-sensitive workflows to meet the nutritional needs of NICU patients, prioritizing precision and reliability.
- Work in a fast-paced, high-stakes environment requiring strong attention to detail and time management.
Unit Clerk Practicum
University of Alberta Hospital
11.2024 - 12.2024
- Maintained and updated patient records, ensuring confidentiality and adherence to privacy regulations.
- Coordinated patient admissions, discharges, and transfers, working closely with nursing staff and physicians.
- Handled incoming phone calls, directed inquiries to appropriate departments, and provided general office support.
- Utilized electronic health record systems to input and retrieve patient data efficiently.
- Performed administrative duties such as faxing, scanning, and copying medical documents and distributing them appropriately.
Client Services
Grace Village
03.2024 - 10.2024
- Served as the central communication liaison for 72 participants at a transitional housing facility.
- Encouraged clients to stay on track by offering resources such as resume assistance, empathic listening, and guidance.
- Responded to consistent call volumes from both internal teams and external clients.
- Ensured accuracy of client records and documents while maintaining confidentiality at all times.
Dietary Aide
Grace Manor / Grace Village
11.2023 - 09.2024
- Coordinated and served meals, snacks, and beverages in a timely manner for residents.
- Maintained cleanliness in the kitchen and dining area by monitoring and cleaning as necessary.
- Addressed the dietary needs of individuals with a wide range of health and mental conditions.
- Managed frequent changes to dietary restrictions of residents effectively.
- Collaborated with coworkers regularly to ensure smooth operations and prevent delays.
Call Taker
Greater Edmonton Taxi Service
10.2022 - 03.2023
- Managed approximately 40–50 calls an hour throughout each shift.
- Provided exceptional customer service to both new and existing customers.
- Ensured effective communication with customers, call takers, dispatchers, and drivers through active listening skills.
- Handled payments over the phone, ensuring each transaction was properly processed.
Education
Hospital Unit Clerk -
NorQuest College
12.2024
High School Diploma - undefined
Archbishop O’Leary High School
06.2012
Skills
- Trauma Training Initiative (AHS)
- Nonviolent Crisis Intervention Training (Salvation Army)
- Basic Life Support (BLS, National CPR Foundation)
- Medical Administration (Salvation Army)
Timeline
Food Service II Worker
Royal Alexandra Hospital
03.2025 - Current
Unit Clerk Practicum
University of Alberta Hospital
11.2024 - 12.2024
Client Services
Grace Village
03.2024 - 10.2024
Dietary Aide
Grace Manor / Grace Village
11.2023 - 09.2024
Call Taker
Greater Edmonton Taxi Service
10.2022 - 03.2023
High School Diploma - undefined
Archbishop O’Leary High School
Hospital Unit Clerk -
NorQuest College