Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Winston Mendoza

Daly City

Summary

Dynamic leader with a proven track record at Bank of America, specializing in driving growth and enhancing profitability through strategic planning and operational leadership. Effective community and corporate relationship building. Excelled in building high-performance teams and fostering strong stakeholder relationships. Skilled in risk management and process improvement, achieving significant results in challenging economic conditions. Lead area and company strategy through financial crisis and recent pandemic challenges.

Overview

26
26
years of professional experience
1
1
Certification

Work History

VP, Preferred Business Market Leader

Bank of America
01.2023 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Identified opportunities to improve business process flows and productivity.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.

VP, Preferred Lending Market Leader

Bank of America
01.2021 - 01.2023
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Initiated strategy to drive company growth and increase market share and profitability.

VP Consumer Banking Market Leader

Bank of America
01.2019 - 01.2021

  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.
  • Oversaw business-wide changes to modernize procedures and organization..
  • Trained employees on Product or Service and assigned duties.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.

AVP Financial Center Manager

Bank of America
02.1999 - 01.2019
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.

Education

City College of San Francisco
San Francisco, CA

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Complex Problem-solving
  • Client relationship building
  • Strategic planning
  • Results-driven
  • Operations management
  • Customer service
  • Risk management
  • Process improvement
  • Presentations
  • Performance monitoring
  • Corporate communications
  • Sales leadership
  • Public speaking
  • Policy and procedure development
  • Mortgage banking and analysis
  • Business growth and marketing strategies
  • Operational leadership
  • Performance improvement

Accomplishments

Top 5 in the Nation in performance in all 3 Market leader roles from 2019 to 2024

Certification

SIE - Securities License

Languages

Span
Native or Bilingual

Timeline

VP, Preferred Business Market Leader

Bank of America
01.2023 - Current

VP, Preferred Lending Market Leader

Bank of America
01.2021 - 01.2023

VP Consumer Banking Market Leader

Bank of America
01.2019 - 01.2021

AVP Financial Center Manager

Bank of America
02.1999 - 01.2019

City College of San Francisco

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Winston Mendoza