Winston Hutson
Toronto,ON
Summary
I am highly-motivated individual with a desire to take on new challenges I posses a strong worth ethic, adaptability and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills.
Enthusiastic Outreach Worker with 15 plus years of experience. Committed to comprehensive care and community advocacy, while conscientiously addressing any needs and resolving concerns to promote efficiency and maximize service outreach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Outreach Worker
One Community Solutions/Toronto Transit Commission
Toronto, ON
03.2023 - Current
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Answered questions and responded to inquiries to deliver high level of service to every day transit commuters including TTC, Security and Toronto Police Service personnel.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers to support clients.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Evaluated and addressed individual client needs and concerns.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Investigated reported incidents to protect company assets.
- Guided team members on how to respond effectively to different scenarios.
Shelter Worker
One Community Solutions
Toronto, ON
07.2021 - Current
- Maintained thorough case history records and wrote detailed reports.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Maintained lists of resources helpful to clients.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Developed workable solutions for recurring problems for individuals and families.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Administered conflict resolution strategies to help families resolve disputes.
- Counseled and prepared residents for transition to independent living.
- Respond to any inquires the general public may have.
- Respond to public disturbances.
- Effectively communicate with supporting agencies and staff to ensure the safety of the general public.
- Perform daily wellness checks on clients.
Youth Outreach Worker
City of Toronto
Toronto, ON
05.2016 - 09.2016
- Performed community outreach and represented Parks forestry and Recreation in events and programs.
- Directed activities to foster social and emotional development for at-risk youth.
- Connected individuals with relevant community resources and coordinated referrals.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with the public by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants from racially diverse, culturally diverse,sexually diverse and gender diverse groups and outlined procedures to facilitate smooth engagement in program processes.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Collaborated with social workers to support at-risk youth.
- Helped with advertising initiatives to recruit additional youth into programs.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Experienced using computer programs such as Microsoft Power Point, Excel and Word.
Youth Program Supervisor
Parks Forestry & Recreation
Toronto, ON
10.2013 - 04.2016
- Planned and implemented developmentally appropriate curriculum to meet needs of at-risk youth.
- Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Provided hands-on and proactive leadership to community services staff.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Assessed and identified service delivery challenges and opportunities within local area.
- Acted as consultant to community programs by interpreting regulations and policies.
- Represented organization in relations with governmental and media institutions.
Education
High School Diploma -
George Harvey Collegiate Institute
Toronto, ON06.2006
Social Work
George Brown College
Toronto, ONSkills
- Patient Assessment
- Quality Assurance Controls
- Supervision & Leadership
- Active Listening
- Conflict Resolution
- Organizational Skills
- Reliable & Trustworthy
- Data Management
- Friendly, Positive Attitude
- People Skills
- Relationship Building
- Good Work Ethic
- Team Management
- Critical Thinking
- Emotional Awareness
- Planning & Organizing
- Customer Service
Certification
- Standard First-Aid and CPR Certification.
- Parks and Recreation Ontario's Principles of Healthy Child Development certification.
- Overdose Prevention Training.
- Security Guard License.
Timeline
Community Outreach Worker
One Community Solutions/Toronto Transit Commission
03.2023 - Current
Shelter Worker
One Community Solutions
07.2021 - Current
Youth Outreach Worker
City of Toronto
05.2016 - 09.2016
Youth Program Supervisor
Parks Forestry & Recreation
10.2013 - 04.2016
High School Diploma -
George Harvey Collegiate Institute
Social Work
George Brown College
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