WINSOME CLARKE
Brampton,Ontario, ON
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
24
24
years of professional experience
Work History
Store Manager
STEVE MADDEN
Halton, Ontario
07.2021 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
LE CHATEAU
Toronto, ON
10.2005 - 06.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
Store Manager
Boutique Jacob
Toronto, Ontario
05.1998 - 10.2005
- Manage all aspects of service, operations and administration for a large volume store
- Improve customer relations; Handle troubleshooting and resolve concerns
- Hire, train and develop staff on a ongoing basis.
- Complete performance evaluations and implement with disciplinary actions as required.
- Implement merchandising and promotional strategies to impact sales results.
- Maintain adherence to health and safety policies and guidelines in relation to staffs safety.
- Handle opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Analyzed and interpreted store trends to facilitate planning.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Diploma - Marketing
Humber College
Toronto, ONDiploma -
DOWNSVIEW SECONDARY SCHOOL
Skills
- Project Management
- Policy Development and Enforcement
- Staff Supervision
- Inventory Management
- Time Management
- Sales Tracking
- Administrative Management
- Financial Management
- Payroll Management
- Cost Management
- Microsoft Outlook
- Sales Activities
- Cash Management
- Sales Strategies
- Multitasking and Organization
- Recruiting and Hiring
- Employee Training
- Policies and Procedures
- ADP Workforce Now
- Customer Service
- Verbal and Written Communication
- Shift Scheduling
- Leadership
- Store Merchandising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Store Manager
STEVE MADDEN
07.2021 - Current
Store Manager
LE CHATEAU
10.2005 - 06.2021
Store Manager
Boutique Jacob
05.1998 - 10.2005
Diploma - Marketing
Humber College
Diploma -
DOWNSVIEW SECONDARY SCHOOL
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