Winona Wendy Scherer
Santa Rosa
Summary
Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.
Overview
5
5
years of post-secondary education
28
28
years of professional experience
Work History
Front Office Assistant
Dermatology Associates Of The Bay Area
Petaluma
05.2026 - Current
- Managed patient check-in and scheduling for dermatology appointments.
- Coordinated communication between patients and healthcare providers effectively.
- Organized patient records and maintained confidentiality standards diligently.
- Assisted with insurance verification and processing of claims smoothly.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Scheduled appointments for clients and staff members.
- Greeted customers and provided assistance with inquiries.
- Performed data entry of patient information into computer systems.
- Directed clients and guests to correct departments, rooms, and staff members.
- Monitored customer accounts for overdue payments or discrepancies.
- Assisted with the preparation of daily bank deposits.
- Greeted and directed visitors, creating a welcoming office environment.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Maintained positive working relationship with fellow staff and management.
Nursery Sales Associate
Pickett's Nursery
Healdsburg
04.2025 - 05.2026
- Maintained plant health through regular watering and pruning practices.
- Educated customers on proper planting and care techniques to enhance gardening success.
- Organized attractive displays to improve product visibility and accessibility.
- Operated tools for potting, transplanting, and landscaping tasks effectively.
- Performed regular maintenance of outdoor garden areas, including weeding and fertilizing.
- Assisted customers with plant selection, providing expert advice on care and maintenance for various species.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
Regional Supervisor, Hospital Based Services
Providence Medical Group
Santa Rosa
09.2021 - 04.2024
- Supervision of Regional Administrative Coordinator team.
- Oversaw the building and publishing of physician schedules for 8 hospital departments, year-round in Northern California.
- Reviewed and submitted payroll twice monthly for 138 physicians.
- Formulated and implemented policies, procedures, and processes that met the standards and requirements of Hospital Based Services.
- Answered questions from staff and provides guidance and feedback.
- Communicated and served as a liaison between direct reports, Medical Directors, Provider Relations, CVO, Med Staff.
- Updated and maintained scheduling protocols for Administrative Coordinators.
- Created improvement plans to optimize processes and staff engagement, ensures adherence to established processes.
- Participated in hospital leadership meetings and reported results and performance of my team to Regional HBS Director.
- Hired, coached, mentored, and trained direct report staff.
- Assisted with special projects, attended meetings as required, and maintained good interdepartmental relations.
- Evaluated Administrative Coordinators performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.
- Collaborated with leadership in recruitment and onboarding of locum physicians to assist with open shifts at 6 NorCal Hospitals.
- Able to work collaboratively with multiple health professionals in a busy and complex environment.
- Excellent written and oral communication skills. Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to work independently and as a member of various teams and committees.
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
Santa Rosa
09.1998 - 08.2021
- Oversaw and performed daily front office family medicine operations, including answering multi-line telephones, and delegated tasks as necessary to maintain efficient workflow.
- Greeted patients upon arrival, collected co-pays or outstanding balances, verified insurance, provided appropriate forms for patient completion.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Acted as a resource to front staff office for complex issues and problem resolution.
- Managed front office financial transactions accurately, balancing cash daily to prevent discrepancies or errors in accounting records.
- Assisted billing department with unpaid claims and billing discrepancies.
- Obtained prior authorization for specialty referrals, imaging, and medications.
- Prepared and forwarded clinical data and insurance authorizations to specialist, imaging facility, or other.
- Advised patient of referral and prior authorization process based on their insurance. Acted as advocate through referral process.
- Notified patient of insurance approval or denial and assisted with coordinating their specialty/imaging appointments.
- Completed/submitted various type of medical documentation, including EDD, FMLA, and DMV forms.
- Provided support to supervisor in developing and maintaining physician schedules and templates.
- Verified documents and associated records to catch and resolve discrepancies.
- Gathered community resources and coordinated referrals to obtain services.
- Demonstrated strong leadership skills by mentoring junior staff on proper procedures, policies and etiquette involving patients.
- Processed incoming and outgoing medical records requests according to HIPPA guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Verified eligibility and benefits for new family medicine and psychiatry patients.
- Trained internal staff members on administrative processes and procedures to facilitate consistent and seamless company operations.
- Developed productive working relationships within the medical community.
- Commeded for timeliness and accuracy in all documentation, from initial contact to task completion.
- Worked collaboratively with the team to promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Environmental Horticulture
Santa Rosa Junior College
Santa Rosa, CA 01.2024 - 07.2026
Administrative Assistant Certificate -
Empire College
Santa Rosa, CA 07.1996 - 07.1998
High School Diploma -
Santa Rosa High
Santa Rosa, CASkills
- Customer service
- Project management
- Effective communication
- Data entry
- Scheduling appointments
- Team collaboration
- Conflict resolution
- Record keeping
- Administrative skills
- Document management
- Insurance verification
- Billing and invoicing
- Medical terminology
- Listening skills
- Cash handling
- Multi-line phone systems
- Adaptability
- Organizational skills
- Multitasking capacity
Timeline
Front Office Assistant
Dermatology Associates Of The Bay Area
05.2026 - Current
Nursery Sales Associate
Pickett's Nursery
04.2025 - 05.2026
Environmental Horticulture
Santa Rosa Junior College
01.2024 - 07.2026
Regional Supervisor, Hospital Based Services
Providence Medical Group
09.2021 - 04.2024
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
09.1998 - 08.2021
Administrative Assistant Certificate -
Empire College
07.1996 - 07.1998
High School Diploma -
Santa Rosa High