Winona Scherer
Santa Rosa
Summary
Accomplished medical supervisor with 25 years of experience in hospital-based and family medicine, overseeing administrative teams, and managing physician schedules. Proven track record in implementing policies and procedures, providing guidance and feedback, and fostering a positive work environment. Skilled in leadership, customer service, and communication.
Overview
27
27
years of professional experience
Work History
Garden Associate
Prickett's Nursery
Healdsburg
03.2025 - Current
- Maintained plant health through regular watering and pruning practices.
- Educated customers on proper planting and care techniques to enhance gardening success.
- Organized attractive displays to improve product visibility and accessibility.
- Collaborated with team members to manage inventory levels efficiently.
- Operated tools for potting, transplanting, and landscaping tasks effectively.
- Handled customer inquiries to ensure a positive shopping experience.
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Performed regular maintenance of outdoor garden areas, including weeding and fertilizing.
Regional Supervisor, Hospital Based Services
Providence Medical Group
Santa Rosa
09.2021 - 04.2024
- Supervision of Regional Administrative Coordinator team.
- Oversaw the building and publishing of physician schedules for 8 hospital departments, year-round in Northern California.
- Reviewed and submitted payroll twice monthly for 138 physicians.
- Formulated and implemented policies, procedures, and processes that met the standards and requirements of Hospital Based Services.
- Answered questions from staff and provides guidance and feedback.
- Communicated and served as a liaison between direct reports, Medical Directors, Provider Relations, CVO, Med Staff.
- Updated and maintained scheduling protocols for Administrative Coordinators.
- Created improvement plans to optimize processes and staff engagement, ensures adherence to established processes.
- Participated in hospital leadership meetings and reported results and performance of my team to Regional HBS Director.
- Hired, coached, mentored, and trained direct report staff.
- Assisted with special projects, attended meetings as required, and maintained good interdepartmental relations.
- Evaluated Administrative Coordinators performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary.
- Collaborated with leadership in recruitment and onboarding of locum physicians to assist with open shifts at 6 NorCal Hospitals.
- Able to work collaboratively with multiple health professionals in a busy and complex environment.
- Excellent written and oral communication skills. Ability to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to work independently and as a member of various teams and committees.
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
Santa Rosa
09.1998 - 08.2021
- Oversaw and performed daily front office family medicine operations, including answering multi-line telephones, and delegated tasks as necessary to maintain efficient workflow.
- Greeted patients upon arrival, collected co-pays or outstanding balances, verified insurance, provided appropriate forms for patient completion.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Acted as a resource to front staff office for complex issues and problem resolution.
- Managed front office financial transactions accurately, balancing cash daily to prevent discrepancies or errors in accounting records.
- Assisted billing department with unpaid claims and billing discrepancies.
- Obtained prior authorization for specialty referrals, imaging, and medications.
- Prepared and forwarded clinical data and insurance authorizations to specialist, imaging facility, or other.
- Advised patient of referral and prior authorization process based on their insurance. Acted as advocate through referral process.
- Notified patient of insurance approval or denial and assisted with coordinating their specialty/imaging appointments.
- Completed/submitted various type of medical documentation, including EDD, FMLA, and DMV forms.
- Provided support to supervisor in developing and maintaining physician schedules and templates.
- Verified documents and associated records to catch and resolve discrepancies.
- Gathered community resources and coordinated referrals to obtain services.
- Demonstrated strong leadership skills by mentoring junior staff on proper procedures, policies and etiquette involving patients.
- Processed incoming and outgoing medical records requests according to HIPPA guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Verified eligibility and benefits for new family medicine and psychiatry patients.
- Trained internal staff members on administrative processes and procedures to facilitate consistent and seamless company operations.
- Developed productive working relationships within the medical community.
- Commended for timeliness and accuracy in all documentation, from initial contact to task completion.
- Worked collaboratively with the team to promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Landscape Design - Horticulture
Santa Rosa Junior College
Santa Rosa, CA01-2027
Administrative Assistant Certificate - Administrative
Empire College
Santa Rosa, CA07-1998
High School Diploma -
Santa Rosa High
Santa Rosa, CA06-1995
Skills
- Organizational skills
- Self-motivation
- Communication proficiency
- Documentation review
- Medical terminology
- Time management
- Project leadership
- Customer service excellence
- Office administration
- Confidentiality assurance
- Computer literacy
- Microsoft Office suite
- SharePoint expertise
- Epic systems
- Problem-solving abilities
- Customer loyalty building
- Reliability
Timeline
Garden Associate
Prickett's Nursery
03.2025 - Current
Regional Supervisor, Hospital Based Services
Providence Medical Group
09.2021 - 04.2024
Front Office Lead, Referral Coordinator
Providence Medical Group-Family Medicine
09.1998 - 08.2021
Landscape Design - Horticulture
Santa Rosa Junior College
Administrative Assistant Certificate - Administrative
Empire College
High School Diploma -
Santa Rosa High
Similar Profiles
Brigid SpeelmanBrigid Speelman
Sales Representative / Outside Sales at Burchell Nursery Bareroot Tree NurserySales Representative / Outside Sales at Burchell Nursery Bareroot Tree Nursery
Rajvir KaurRajvir Kaur
General Laborer at Darvanda Plant Nursery + Clear View NurseryGeneral Laborer at Darvanda Plant Nursery + Clear View Nursery
Alma Acosta VelazquezAlma Acosta Velazquez
Bookeeper and Office Administrator at Scholls Farm and Nursery dba Twin Oaks NurseryBookeeper and Office Administrator at Scholls Farm and Nursery dba Twin Oaks Nursery
Mia RobinsonMia Robinson
Pet Sitter at Melissa LemosPet Sitter at Melissa Lemos
Amy DeesAmy Dees
Shift Supervisor at CVS HEALTH CORPORATIONShift Supervisor at CVS HEALTH CORPORATION