Winona Orejas
Calgary,Canada
Summary
Exceptional Night Auditor with strong customer service skills and ability to handle complex tasks. Proficient in using various hospitality software and systems. Skilled at balancing accounts, leading audits, and ensuring the security operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Concord Hospitality Courtyard by Marriott Downtown
01.2023 - Current
- Performs daily audits of financial transactions, ensuring accuracy and compliance with company policies
- Ensures the accuracy of all room charges and taxes on guest folios
- Trained new staff members in hotel policies and procedures
- Monitored security cameras and conducted nightly security checks of the facility.
Front Desk Agent
Hyatt Place Calgary Airport Hotel
10.2022 - 12.2022
- Answered incoming calls, provided information and directed calls to appropriate staff
- Handled guest complaints with professionalism and efficiency
- Balanced cashier's station and updated daily records of room availability
- Managed reservations and cancelations, ensuring accuracy in all data entry
- Greeted guests, checked in and out, and provided concierge services.
Technical Support Agent
Concentrix
12.2020 - 01.2022
- Provided technical support for software and hardware applications to customers over the phone and through email
- Resolved customer complaints, identified and corrected problems, and offered advice and solutions to ensure customer satisfaction
- Utilized knowledge and experience in computers and networks to diagnose, troubleshoot and repair technical issues
- Assisted customers in configuring and setting up their hardware and software applications.
Customer Service Representative
Alorica
06.2019 - 12.2020
- Handled customer complaints and inquiries in a professional and courteous manner
- Performed daily customer service related tasks such as data entry and order processing
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately
- Resolved customer service issues in a timely and efficient manner.
Education
BS Hospitality Management -
National University - Philippines
04.2020
Skills
- Customer Service Expert
- Microsoft Office Suite
- Tech Savviness
- Data Analysis
- Account Reconciliation
- Proactive Problem-Solving
- Time Management
- Collaboration
Certification
12/01/22, 11/01/27, AGLC Proserve License
References
- Janrom Tero - Night Audit Supervisor
Courtyard by Marriott | janrom.tero@dorianhotels.com
- Carmella Belen - Team Manager
Concentrix, Philippines | csbelen14@gmail.com
- Nadine Silva - Operations Manager
Alorica, Philippines | ndnsilva06@gmail.com
Languages
English
Full Professional
Timeline
Night Auditor
Concord Hospitality Courtyard by Marriott Downtown
01.2023 - Current
Front Desk Agent
Hyatt Place Calgary Airport Hotel
10.2022 - 12.2022
Technical Support Agent
Concentrix
12.2020 - 01.2022
Customer Service Representative
Alorica
06.2019 - 12.2020
BS Hospitality Management -
National University - Philippines
12/01/22, 11/01/27, AGLC Proserve License
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