Winnie Thiboutot
Rogersville,NB
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Takes feedback very well and is motivated to maintain customer satisfaction to contribute to the company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Health Information Consultant
HealthConnect
04.2021 - 12.2023
- Properly document and report adverse events and quality complaints using company program, Microsoft word, Excel and Outlook
- Provide administrative support to patients
- Protect patient confidential information
- Provide client services and product information as per contractual requirement for pharmaceutical by phone or email
- Deliver a high level of client services in an efficient and timely manner
- Recognize and collect data on side effects, product and marketing complaints.
Office Administrator
Studio One Architecture
09.2014 - 08.2023
- Respond to telephone, email and website contact form inquiries
- Handle minor financial transactions for the office, such as collecting payments and deposits, issuing receipts and purchasing needed supplies
- Prepare and monitor invoices
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Maintain computer and manual filing systems
- Handle sensitive information in a confidential manner.
Supervisor Front Desk
Hotel Casino New Brunswick
06.2010 - 01.2014
- Work with tight sales targets and goals
- Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Concierge
- Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction
- Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner
- Assisting in the administration and management of the Front Office, including payroll and scheduling
- Assist in providing staff with ongoing coaching, training and development
- Coordinate hotel emergency procedures within the scope of defined plans
- Prepare reports, handle special projects and assignments as required.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Atlantic Lottery Corporation
06.2009 - 05.2010
- Handle incoming calls from Client and Dealers
- Assist customer affectively in answering their inquiries and concerns
- Discuss products offered and ensures customer satisfaction
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Support for dealers with problem solving with their terminal
- Support for online games
- Work with tight sales targets and goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Veterans Affaires
Blue Cross
03.2008 - 06.2009
- Handle incoming calls from clients and pharmacy inquiry regarding their insurance
- Completes supporting paperwork and data entry as required
- Fax, Email paper work as needed to pharmacy and associated departments.
- Updated customer service database with new information, address changes and contact details.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Supervisor Customer Service
Sounds Fantastic
01.2001 - 02.2008
- Assist customer in selecting a phone and service
- Instruct customer on proper use of cellular phones and equipment
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Investigate payment claims
- Make sure accounts are accurate and up to date
- Assisting in payroll and scheduling
- Manage store location
- Balance store funds on a daily basis
- Perform credit checks on potential clients.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Travel and Tourism -
Oulton's Business College
Moncton, NB06.1999
College Preparatory -
MFR High School
St Louis, NB06.1998
Skills
- Word
- Excel
- Power Point
- Quality Assurance
- MS Office
- Attention to Detail
- Problem-Solving
- Team leadership
References
- Danai Gervais HealthConnect Manager, dgervais@healthconnect.ca, 506-384-8020
- Carey Smith, Manager Blue Cross, carey.smith@medaviebluecross.ca, 506-871-9505
- Shawn De Matos, Owner Studio One Architecture, 506-220-0231
Languages
English
Professional Working
French
Professional Working
Timeline
Health Information Consultant
HealthConnect
04.2021 - 12.2023
Office Administrator
Studio One Architecture
09.2014 - 08.2023
Supervisor Front Desk
Hotel Casino New Brunswick
06.2010 - 01.2014
Customer Service Representative
Atlantic Lottery Corporation
06.2009 - 05.2010
Customer Service Veterans Affaires
Blue Cross
03.2008 - 06.2009
Supervisor Customer Service
Sounds Fantastic
01.2001 - 02.2008
Travel and Tourism -
Oulton's Business College
College Preparatory -
MFR High School
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