Winnie Murungi
Toronto
Summary
Compassionate and dedicated Social Worker with over 5 years of experience advocating for and supporting diverse populations, including youth, adults, and marginalized communities. Proven track record of empowering clients by connecting them with essential resources, providing case management, and delivering client-centered services. Skilled in crisis intervention, advocacy, and fostering positive relationships with clients, service providers, and multidisciplinary teams. Adept at ensuring compliance with organizational and regulatory standards while promoting equity, inclusion, and holistic support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Assistant
Yonge Street Mission
01.2024 - Current
- Conducted client intake by booking appointments, information sessions, and workshops, ensuring accurate data collection and scheduling
- Maintained and updated client profiles in organizational databases such as CAMS and Internal OS to ensure comprehensive service delivery
- Assisted clients with reminders for appointments, reducing no-shows and enhancing participation
- Efficiently managed reception duties by answering telephone and walk-in queries while adhering to high-quality customer service standards
Program Assistant
Reena Foundation
01.2024 - Current
- Collaborated with the Employment Program staff, assessing client needs and providing accurate program referrals
- Addressed client issues with active listening and provide timely resolutions in coordination with team members
- Monitored and tracked key metrics related to client goals and achievements, ensuring data was up to date for monthly statistical reporting
Intake Worker
Ministry of Gender Labor and Social Development
01.2019 - 01.2023
- Company Overview: Uganda
- Maintained accurate and confidential client records, ensuring compliance with organizational policies standards to ensure accurate Record keeping
- Reviewed the client’s previous education or training to ensure the programs aligned with their current knowledge and Employment goals
- Coordinated intake processes, ensuring all required documentation was collected and clients were appropriately referred to services or resources
- Facilitated career development workshops, including resume writing, interview preparation, and job search strategies, resulting in increased client success rates
- Uganda
Intake Supervisor
Homeless Hope
01.2016 - 01.2018
- Company Overview: Uganda
- Coordinated intake processes, ensuring all required documentation was collected and clients were appropriately referred to services or resources
- Collaborated with interdisciplinary teams to ensure comprehensive care for all clients
- Collaborated with employers and training institutions to connect clients with job opportunities and professional development programs
- Uganda
Education
Bachelor of Arts - Social Work
Makerere University
01.2015
Skills
- Building rapport with clients
- Team player
- Customer Service
- Attention to Detail
- Time Management
- Reliability
- Strong communication skills
- Proficient in Microsoft Office Suite,Google Workspace,Google Workspace, Google Workspace,Zoom Webinars
- Multitasking and organization
- Teamwork and collaboration
- Data entry
- Administrative support
Languages
English
Professional Working
Certification
FirstAid/CPR
Toronto Shelter Standards
Harm Reduction
Mental Health 1&2
Food Handling
WHIMIS 2015
Crisis Prevention(CPI)
Timeline
Program Assistant
Yonge Street Mission
01.2024 - Current
Program Assistant
Reena Foundation
01.2024 - Current
Intake Worker
Ministry of Gender Labor and Social Development
01.2019 - 01.2023
Intake Supervisor
Homeless Hope
01.2016 - 01.2018
FirstAid/CPR
Toronto Shelter Standards
Harm Reduction
Mental Health 1&2
Food Handling
WHIMIS 2015
Crisis Prevention(CPI)
Bachelor of Arts - Social Work
Makerere University
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