Summary
Overview
Work History
Education
Skills
Personal Information
Qualifications - Skills And Experience
Timeline

Winnie Chow

Oakville,Canada

Summary

Experienced in: Mortgage Policy and Program Innovation | Mortgage Loan Insurance | Business Case Creation & Risk Analysis | Quantitative & Qualitative Evaluation | Strategic Plans | Policy Implementation & Evaluation I Presenting and Training | Regulatory & Legislative Compliance | Project Management Competencies: Relationship Building I Transformational Communicator I Goal Oriented | Tenacious | Influencer Forward Thinking I Strategist I Business Acumen I Risk assessment


Forward-thinking Senior Specialist bringing over 20 years of expertise in project and operational functions for the insurance and banking sector businesses. Cultivates rapport with individuals to optimize operational goals and output, resolve complex problems and deliver innovative strategies. Proficient in Lean Six Sigma principles and project management delivery.

Overview

21
21
years of professional experience

Work History

Senior Specialist, Financial Institutions (Multi)

CMHC
01.2020 - Current
  • Design and lead the creation of the multi-unit operational strategy and framework for the Financial Institutions vertical in collaboration with internal partners
  • Responsible for processes related to day-to-day operations, client impacts, cross-functional relationships and corporate initiatives as it impacts financial institution clients
  • Foster relationships with our key Financial Institution clients to drive affordable units, while optimizing operational efficiencies
  • Lead the delivery of bi-monthly client communication meetings targeted at strengthening partnerships, fostering open dialogue and aligning on approach to drive units to CMHCs 2030 aspiration
  • Lead operational conversations with clients to drive process optimization and strengthen partnerships
  • Operational lead of the MIDAA Multi-unit analytics report
  • Led the design, creation, adoption, onboarding and training of internal and external partners
  • My contribution led to a $700,000 and eight months of development time savings
  • Optimized and lead the deployment of the multi lender working committee meeting in a bi-lingual format
  • My innovation led to an increase of per diem capacity of 50% realized amongst fifteen plus CMHC staff
  • Additionally, survey results were extremely positive touting the improved client experience resulting from the inclusive meeting format
  • Integral leader in the development of an FI MU operations hub including participating on the hiring panel for our senior analyst hire

Operational Manager, Indirect

Goeasy
01.2019 - 12.2019
  • Act as key stakeholder in the coordination and delivery of key strategic projects
  • Managing and enhancing the relationship between stakeholder and the Business
  • Conduct impact analysis, assess change readiness and control change management activities
  • Oversaw and lead the creation of a new secured lending program in collaboration with one of the largest mortgage brokerages in Canada
  • Spearheaded the identification, analysis and recommendation of software solution to create a knowledge repository to reduce errors, support employee development and increase client partner satisfaction in support team
  • Act as key liaise between business line and internal stakeholders, managing expectations and roadmaps for key initiatives

Product Manager

FIRST CANADIAN TITLE (FCT)
01.2018 - 12.2018
  • Led and oversaw product strategies including design, development, and implementation
  • Conducted quantitative and qualitative research
  • Identified opportunities to design new technology features and optimize existing product offerings for Schedule A banks
  • Participated in summer mortgage program
  • Created new mortgage transfer program proposal
  • Researched, developed, and proposed new product, supporting Schedule A banks in managing HELOC business and adhering to government regulations
  • Calculated and proposed new fee structure, obtaining buy-in from financial institution of new program that attained net profit margin of 11% per deal submission

Manager of Strategic Initiatives

SCOTIABANK
01.2016 - 12.2018
  • Conducted departmental reviews
  • Deployed Six Sigma methodologies to increase cost savings
  • Presented findings to senior management
  • Influenced change at executive levels
  • Spearheaded sustainability, change management, and continuous improvement training sessions
  • Developed a deck facilitating a lunch and learn session for Agile
  • Facilitated Lean training sessions
  • Created and implemented training oversight plan, augmenting workload management and achieving sustainable efficiency improvements
  • Conducted lean methodology training sessions, influencing staff cooperation and enriching knowledge
  • Reviewed Underwriting Operations Centre in Hamilton and Montreal, increasing overall capacity 30%
  • Prepared and presented weekly progress decks to executive leadership, facilitating updates and influencing strategic decision making
  • Created business case to leverage existing technology, reducing expense reimbursement turnaround by 1 week, optimizing client advisor satisfaction

Manager of Adjudication & Acquisitions

SCOTIABANK
01.2011 - 12.2016
  • Researched, designed, and developed mortgage adjudication policies and processes nationally
  • Conducted risk assessments
  • Liaised with partners, government agencies, and municipal program representatives
  • Aligned internal policies to legislative changes
  • Defined business requirements and project implementation plans, including related technologies
  • Created and oversaw mortgage approval clauses
  • Trained new hires
  • Presented to and negotiated business recommendations with executives
  • Wrote user stories for agile iterations
  • First point of contact for all incoming government programs, completing risk assessments to determine alignment of housing program(s) to internal risk thresholds and customer satisfaction goals
  • Spearheaded addition of 3rd default insurance provider, collaborating with default insurance representatives and stakeholders to align policy and process, launching project on time and budget
  • Implemented securitization process review, identifying and reengineering gaps and eliminating non-compliant mortgage insurance portfolios

Residential Underwriter

CMHC
01.2008 - 12.2011
  • Adjudicated mortgage insurance applications nationally
  • Utilized holistic underwriting and analysis to identify and recommend applications for appeal, minimize loan losses, and drive sustainable market share growth
  • Performed detailed analyses of submitted insurance applications to align lender risk tolerances with CMHC internal risk policies

Pre-Approval and Mortgage Specialist

PC FINANCIAL
01.2007 - 12.2008
  • Provided exceptional client service through customized solutions
  • Fostered a vast network of industry contacts through my stellar interpersonal skills
  • Verified and analyzed financial business documents for adjudication purposes

Direct Banking Manager

BANK OF MONTREAL
01.2004 - 12.2007
  • Adjudicated personal lending products and processed financial requests within contact center environment
  • Provided coaching and mentoring to new hires
  • Managed escalations in absence of team lead
  • Facilitated investment requests

Education

Business Administration - Financial Planning

Seneca College of Applied Arts And Technology, North York, None

Lean Six Sigma Green Belt -

Bank of Nova Scotia

Lean Management -

Simplilearn

Business Writing Fundamentals -

University of Toronto

Property Risk Assessment - Credit & Electronic Underwriting

Canada Mortgage Housing Corporation

MUPP program -

CMHC

FIN402 -

Real Estate Institute of Canada

REFP -

CMHC

Skills

  • Mortgage Policy and Program Innovation
  • Mortgage Loan Insurance
  • Business Case Creation & Risk Analysis
  • Quantitative & Qualitative Evaluation
  • Strategic Plans
  • Policy Implementation & Evaluation
  • Presenting and Training
  • Regulatory & Legislative Compliance
  • Project Management
  • Relationship Building
  • Transformational Communicator
  • Goal Oriented
  • Tenacious
  • Influencer
  • Forward Thinking
  • Strategist
  • Business Acumen
  • Risk assessment
  • Relationship building
  • Strategic planning
  • Decision-making
  • Organizational development
  • Partnerships and alliances

Personal Information

Title: Advisor, Policy – Homeowner and Multi-Unit Insurance (Financial Institutions) (10850)

Qualifications - Skills And Experience

  • Manage economic, housing market and macro economic risks relating to policy, As the Manager of Adjudication and Acquisitions I oversaw, created, and advised on new risk parameters to support Scotiabank’s adjudication policies, programs, and processes for their domestic residential mortgage portfolio.
  • Provide insights to senior management to enhance competitive positioning processes and performance client needs and strategic direction, Evidenced in my current role as a Senior Specialist for CMHC, where an integral part of my role is to apply processes to meet client needs while enforcing CMHC strategies.
  • Identify and address key risks to CMHC, As a key function of my role as senior specialist, identification and application of key risks is integral.
  • Lead/support senior-level industry committees, working groups and forums to build relationships and promote collaboration across regulatory agencies and with internal and external stakeholders, In my second year with CMHC, I lead the deployment of the first ever virtual MLWC during the pandemic.

Timeline

Senior Specialist, Financial Institutions (Multi) - CMHC
01.2020 - Current
Operational Manager, Indirect - Goeasy
01.2019 - 12.2019
Product Manager - FIRST CANADIAN TITLE (FCT)
01.2018 - 12.2018
Manager of Strategic Initiatives - SCOTIABANK
01.2016 - 12.2018
Manager of Adjudication & Acquisitions - SCOTIABANK
01.2011 - 12.2016
Residential Underwriter - CMHC
01.2008 - 12.2011
Pre-Approval and Mortgage Specialist - PC FINANCIAL
01.2007 - 12.2008
Direct Banking Manager - BANK OF MONTREAL
01.2004 - 12.2007
Bank of Nova Scotia - Lean Six Sigma Green Belt,
Simplilearn - Lean Management,
University of Toronto - Business Writing Fundamentals,
Canada Mortgage Housing Corporation - Property Risk Assessment, Credit & Electronic Underwriting
Real Estate Institute of Canada - FIN402,
Seneca College of Applied Arts And Technology - Business Administration, Financial Planning
CMHC - MUPP program,
CMHC - REFP,

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Winnie Chow