Winnie Chew

• Managed all aspects of running a home bakery business.
• Crafted and decorated cakes, cookies, and cupcakes.
• Managed the entire customer inquiry process from start to finish.
• Ensured prompt responses to all customer inquiries.
• Generated majority of orders through Facebook and Instagram platforms.
• My work/creation : https://facebook.com/simplyfabulouscakes

• Supported country users in testing new Electronic Based Banking Solutions.
• Draft test scripts for nationwide implementation.
• Utilized Test Director to analyze defects and assign them to developers.
• Conducted first-level tests on reported defects for quality assurance.
• Ensured accuracy in user report checks.
• Oversaw daily batch runs during user acceptance test phase.
• Ensured system readiness through pre-release testing.
• Managed transitions for international banking systems across major cities which includes Shanghai, Taiwan, Chennai & Beirut

• Experience with comprehensive ERP applications including CRM and asset management systems.
• Collected direct bug reports from customers.
• Delivered analytical solutions for reported customer issues.
• Conducted various testing such as Interim Batch, Batch, Regression, and Release tests.
• Specialize in financial, banking and project management.

• Coordinated promotions, promoters and talents, as well as sound and lighting.
• Guarantee seamless event organization from commencement to conclusion.
• Ensured efficient talent hiring for successful event operations.
• Participated in several corporate road show events.

Glaxo Smith Kline (Horlicks, Ribena, Scotts Emulsion, Kids Health Program), UPS Malaysia, Nike Malaysia, Citibank & Carrefour

• Handling duties in both administration and academics.
• Oversaw organization of professional examinations including CAT/ACCA/CIMA.
• Managing student affairs.
• Provided counseling for various programs.

• Supported administration and account manager in handling managerial responsibilities.
• Executed routine office administration functions.

• Handled customer service inquiries.
• Facilitated informed purchase decisions through detailed product explanations.
• Managed follow-up services post-sales.
• Provided aid to supervisory and inventory management.