Winnie Baagyei
Brantford,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Residential Cleaner
Anytime Cleaners
01.2022 - 11.2024
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
Community Support Worker (Contract)
Time of Miracle Ministry
01.2021 - 01.2022
- Provided emotional support and encouragement to clients during times of crisis
- Coordinated with volunteer groups that came in to assist with sorting and organizing donated items
- Managed daily donation counts and reported any discrepancies to supervisor
- Organized virtual community events to promote awareness of COVID-19 prevention measures, fostering a culture of collective responsibility.
Customer Service Representative
Cash Max
08.2014 - 04.2020
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Organized client files according to established protocols while maintaining confidentiality of sensitive information
- Reviewed loan applications against established criteria before approving or denying them
Overnight Shift Manager
McDonalds Restaurant
07.2007 - 08.2014
- Trained and supervised new staff members
- Addressed customer complaints and resolved conflicts
- Ensured all health codes were followed correctly while maintaining a clean work area
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Education
Social Work -
Seneca College
Toronto, ON06.2012
High School Diploma -
Emery Adult Learning Centre
Toronto, ON01.2010
Skills
- Ability to prioritize and multi-task
- Fast and efficient service worker
- Cleaning and sanitation
- Community outreach
- Fast learning
- Verbal and written communication
- Adaptability and flexibility
- Relationship building
Certification
Emergency First Aid & CPR/AED Level C
Timeline
Professional Residential Cleaner
Anytime Cleaners
01.2022 - 11.2024
Community Support Worker (Contract)
Time of Miracle Ministry
01.2021 - 01.2022
Customer Service Representative
Cash Max
08.2014 - 04.2020
Overnight Shift Manager
McDonalds Restaurant
07.2007 - 08.2014
High School Diploma -
Emery Adult Learning Centre
Social Work -
Seneca College
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