Winner Adeyanju
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
MTN
08.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Multi Pro Consumer Products Ltd
04.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sample Coordinator
Planet Bottling Company
01.2023 - 03.2023
- Examined products for imperfections and defects.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
Project Manager
Stanbic IBTC Bank
10.2022 - 01.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Promotional Brand Ambassador
Fazipay Pos
08.2022 - 10.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Customer Service Representative
Oya Micro Credit
01.2022 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Lifemate Furniture
10.2021 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Brand Ambassador
Ziroopay
07.2021 - 09.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Project Supervisor
Nasco
04.2021 - 06.2021
- Trained employees in safety procedures and protocols as directed by company regulations.
- Delivered completed projects on time by prioritizing multiple tasks.
- Supervised work of team members, offering constructive feedback regarding work performance.
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.
Sales Canvasser
Ayo Sanlam Insurance Company
03.2021 - 04.2021
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing the insurance product.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
Salesperson
Winsome Skincare
02.2021 - 02.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Representative Supervisor
Grand Oak
11.2020 - 01.2021
- Composed and managed profitable contacts and broadened sales territories.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
Brand Representative
Rite's Food Ltd
09.2020 - 11.2020
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
Merchandiser
Seven Up Bottling Company
07.2020 - 09.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Sales Promoter
Justrite Superstore
04.2020 - 06.2020
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
Sales Promotion Officer
Golden Penny Enterprises
03.2020 - 04.2020
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Sales Representative
Coca Cola Bottling Company Consolidated
01.2020 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Top Grade High School
Nigeria,Lagos07.2019
Skills
- Data Collection
- Product Knowledge
- Account Updating
- Information Security
- Consultative Sales
- Call Management
- Complaint Resolution
Languages
English
Professional Working
yoruba
Limited Working
Hobbies
Reading,Dancing,Adventuring.
Timeline
Customer Service Representative
MTN
08.2023 - 10.2023
Sales Associate
Multi Pro Consumer Products Ltd
04.2023 - 06.2023
Sample Coordinator
Planet Bottling Company
01.2023 - 03.2023
Project Manager
Stanbic IBTC Bank
10.2022 - 01.2023
Promotional Brand Ambassador
Fazipay Pos
08.2022 - 10.2022
Customer Service Representative
Oya Micro Credit
01.2022 - 03.2022
Call Center Representative
Lifemate Furniture
10.2021 - 12.2021
Brand Ambassador
Ziroopay
07.2021 - 09.2021
Project Supervisor
Nasco
04.2021 - 06.2021
Sales Canvasser
Ayo Sanlam Insurance Company
03.2021 - 04.2021
Salesperson
Winsome Skincare
02.2021 - 02.2021
Sales Representative Supervisor
Grand Oak
11.2020 - 01.2021
Brand Representative
Rite's Food Ltd
09.2020 - 11.2020
Merchandiser
Seven Up Bottling Company
07.2020 - 09.2020
Sales Promoter
Justrite Superstore
04.2020 - 06.2020
Sales Promotion Officer
Golden Penny Enterprises
03.2020 - 04.2020
Sales Representative
Coca Cola Bottling Company Consolidated
01.2020 - 03.2020
High School Diploma -
Top Grade High School
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