Winky Mahajan
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McCain Foods
02.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally
- Working with Canadian/ US clients
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Accounting Assistant
Beny Cold Storage
02.2020 - 04.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Education
BBA - Business Administration
Apeejay College
India 05.2023
Skills
- Calendaring
- Customer Consulting
- Training Development Aptitude
- Customer Relationship Management
- Product and Service Knowledge
- Managing Phone Systems
Timeline
Customer Service Representative
McCain Foods
02.2021 - 04.2023
Accounting Assistant
Beny Cold Storage
02.2020 - 04.2021
BBA - Business Administration
Apeejay College
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